Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 7,928 reviews
  • Rated 5 out of 5 stars

    Hooked up computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy came on time. Very nice person. Did a great job. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar and synch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and sharp. Always great to deal with the geek squad. They are exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Mount and connection service, professional and courteous communication

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could have gone smoother

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a month after purchasing it is installed correctly. Days were mixed up and call center (hub) is horrible. Price was ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did It ALL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Services have been nothing but professional in all of the services they have done for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tried this service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service. However I own two properties, one in MO and one in FL should apply to both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freaking awesome install. Called 15 minutes ahead of arrival. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bar set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very efficient in their installation of the wiring of the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped set up my Blind Uncles Alexa

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad made it possible for me to send my blind uncle an Alexa which is making his life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua and Chris (installers) were very polite, answered all questions. Installed with my tv. Very happy. THANK YOU guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All done very well!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad very professional and very diligent in accomplishing what their purpose was for being here in a timely manner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time ... every time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it takes forever to get an appointment - the people who come are excellent and very helpful

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    My sound bar is connected but Nothing else works

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not satisfied..my sound bar is connected but nothing else works ..my cable remote no longer controls my tv I can’t access my fire stick DVD player not functioning..I need a return visit with more in depth explanation and to be shown how everything works.. not to have a 5min installation then out the door..what did I pay 272$ for...

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Thank you Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected TV and sound bar. Also nice of them to connect DVD and PS4 again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow was on time, called ahead, and was very kind. Her hooked up everything to our new onkyo and everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and fast service. I would definitely use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Didn't Know

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea of how to put the different audio components together. The Geek Squad guy came in took care of the whole thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounts, soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finished the job but they were hard working fuys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geek Squad was great as they always are when they they to do a set up at my home. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn't have done it without the Geeks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, neat, and informative: these guys did a great job installing our new TV, sound bar, and wall hanging.

    I would recommend this to a friend