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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 7,923 reviews
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup was as quoted and expected - usual customer service from Geek Squad - everything works - a little rushed at the end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Task was to connect a Bose unit to improve the sound of the Televidion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE Overall rating* Excellent very FRIENDLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and good quality work. Arrived on time and we’re very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, all questions answered, everything set up and working perfect! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation, soundbar setup, and remote setup were all done right the first time. I would use the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV & Sonos Audio System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Team. Knowledgeable, professional, and provided future considerations for expanding our new system. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very nice and helpful. Connected everything in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very efficient in their installation of the wiring of the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Knowledgeable Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Geek Squad on several occasions and they have impressed me each time. I will continue to use their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad is outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad (Dylan) installed my system; and the level of professionalism is beyond compare. Thank you for the excellent install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected TV and sound bar. Also nice of them to connect DVD and PS4 again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad attached my soundbar to my 65 inch TV anddid a great job. I was unsure about getting it right myself, so called the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was on time and informative. Took him 5-10 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always a pleasure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good work by your reps in my home-and they were good people too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job! Took lots of time. Answered an old man's questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff was able to come in and set up our audio so we could use only one remote. Excellent customer service. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and knowledgeable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surround sound was installed. Although I thought it was expensive, the tech was courteous and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service squad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient and tidy. Got the job done and reviewed the functions. Got us comfortable with the units.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Competent, but could not correct programming codes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When programming the direct TV remote and programming code was the same for TV and soundbar failed to notify Best Buy for possible corrective action.

    I would recommend this to a friend
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