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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 7,923 reviews
  • Rated 5 out of 5 stars

    Greek squad did an outstand ing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician did a great job hooking everything up and demonstrating how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The came and tried to ficpx my speaker but couldn’t. Suggested I return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 2 installers were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable. But we need to change the service so we can get a working modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support could not be happier with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected tv to all devices and explained how to use remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job connecting up our new Denon AVR-S940H receiver with a Sony 65” 4K HD LCD TV. Thanks!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar connection issues..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sound bar does not connect to the voice control button on the remote. The technician had trouble as I remember and once they left the sound on the sound bar became disconnected and will not hook back up. Once in a while it will but once systems are turned off at night the sound bar is no longer connected through the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician did a excellent job. I would recommend them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek showed up on time, was very knowledgeable about my audio equipment. Had me set up and listening to the tunes and my TV in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could have gone smoother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a month after purchasing it is installed correctly. Days were mixed up and call center (hub) is horrible. Price was ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a good job mounting my new television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came and made short order of installing my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only hooked up our new TV, but got all of our audio equipment and sound bar connected. We can even listen to our old vinyl now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad again exceeds my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional, courteous service. Would use them again without any hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV sets up so easily I probably could have done it myself. Got lazy and in a hurry. Always been happy with Geek Squad services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted up the sound to perfection!!!! Will only buy from Best Buy & have Geek Squad install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time, worked quickly and efficiently. Geek Squad has never let me down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went well, nice price, thank you for your product & service.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    My sound bar is connected but Nothing else works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not satisfied..my sound bar is connected but nothing else works ..my cable remote no longer controls my tv I can’t access my fire stick DVD player not functioning..I need a return visit with more in depth explanation and to be shown how everything works.. not to have a 5min installation then out the door..what did I pay 272$ for...

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    All for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I didn't want to pay for the service, but after having it, I highly recommend based on their efficiency and professionalism

    I would recommend this to a friend
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