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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek squad were quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar to my devices quickly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Soundbar installation not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new TV from BestBuy but was unable to get sound so I called Geek Squad. It was difficult to find out when the technician might come. Eventually he called to say he was on his way. He fixed the soundbar and it worked fine for a few days, but then it stopped and I am left with a silent TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service request fulfilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service request fulfilled. Geek squad has always come through for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and put all the things where they needed to be.. the left us happy and with a smile on our faces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mechanic said he was going to issue me a refund because he did not have to do anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Representative new his trade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative new what he was doing, no hesitation. Yes, I would use him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connect exceeded my expectations. Am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Halle bing set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents delivered my products and got them all connected and working but it took 3 trips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reconnectingthesoundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who came fixed my issue in just a few minutes. Quick & efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are the pros!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was hooked up and registered just fine by the Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt, professional, friendly. and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician quickly discovered my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician (Daniel) quickly had all my issues resolved and my remote was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great and got my system up and running quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install professionals were great! They were friendly and ensured all was working properly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service I got my other review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the two gentlemen who came. They explain everything sp I understood everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the geek squad installed it and mounted it professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service ! ! ! On time & did a excellent job ! ! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys mad our system work like it was designed and gave great instructions verbal and written how to use in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Knowledge Tech! He was very personable and knew his stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound connection by the masters.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie done a great job connecting our sound bar..thanks.

    I would recommend this to a friend
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