Customer Ratings & Reviews

The agents installed the 65 inch Sony on the wall mount. I decided with my console that I needed a TV stand..So I purchased a large TV stand for the TV to be on & removed it from the wall mount.

I am a totaltech member and use the free install service. The geek squad is very professional. They help mount the TV and setup the soundbar for me. They even helped to install all the latest software updates as well as setup the soundbar to my wifi. The team showed me the controls and get familiar with the system. The only reason I give it a 4 star is because I bought the Sony A80K along with song A5000 soundbar. There is a center sync cable in the box (center sync only applies if you have a Sony TV + Sony soundbar setup) it seems the technicians did not know what this cable is for at the time of install. I had to look it up and figured this out and plug it into the tv and soundbar. The plugging in is simple enough however the fact they didn’t know what that cable is for is a bit surprising as I think this is a common setup for Sony.

TV sound NOT synced to 'lips moving'. Geek Squad thankfully informed me to keep all packaging. TV and Sound bar were both returned to Best Buy and all but $100 of my costs were refunded by Best Buy. Again, thankyou Geek Squad. Without your help I'd have been out well over $1,000 dollars!!!

The Geek Squad, Tristan and Ty were superb. The worked efficiently, professionally and smartly AND were very personable and friendly. Excellent craftsmanship on the mountings and setup.

These guys were GREAT. They sussed out our problem which required many (5?) steps to reset using the controller and rather deep commands. In addition they gave me a quick assessment of out system in general. A+

My tv was setup and connected to my new sound bar and it works and looks great. Many of my friends have given great compliments for not only picture quality but the sound this sound bar(samsung 800b) is just awesome.

Our Geek Squad agent was fantastic. He was knowledgable with regard to the product and did a great job with the installation. I was throughly impressed and very satisfied with his work.

Very well mounted and added the sound bar for a clean install. They were fast on the install and showed up on time as promised

The sound bar is excellent. For some reason the one I bought stopped working about 6 months after installation and I had to buy a new one since the warranty had expired. Geek squad was excellent.

Excellent in all senses of the word! Very easy to meet our needs.

The Geek Squad setup the sound bar connected rear specker and subwoofer in no time. I saved a lot of time/efforts and able to enjoy the sound bar in less than 15 minutes.

The tech was able to get my sound bar connected and working properly with great sound. I purchased the amplifier from Best Buy several years ago but it has never been set up properly. Very happy with the set up now. Tech was great and worked until he figured out how to make the system sound like it should.

It took 3 visits by 2 different Geeks who worked together to troubleshoot my problems. The idiot who set up my speakers when the house was built jury-rigged things and it presented huge problems when I tried to change receivers. Between the 2 Geeks, we finally got things working properly. It was well worth the price of installation to have things done right.

geek squad mounted the sony 85' tv and paired it with the 5000 sound bar. sounds great. when i turn on the units i do not get the tv , i have to search the input button till i get to hdmi 1

Learned a lot from the tech. Seems that the TV manufacturers and receivers are not on the same page when it comes to the use of the arc. Was disappointed that I had to purchase a separate audio cable to listen when streaming Hamilton. But it was worth it. Now streaming is wonderful with such fantastic sounds.

The Geek squad reinstalled a Sony 3 channel receiver that we moved to our new home. I was worried that since it wasn't new that they might not be too excited about the installation but I was wrong they did a great job with the install and even made several recommendations that improved the quality of the sound.

These guys are awesome... if you don't have a teenager around to do the install for you - which wedo not. They were wonderful and responsive when we had a problem just after they left. They walked us through to the resolution...

Garrett came out to check the sound bar to see if he could make the sound match the lips better. Unfortunatley he was not able to. The sound bar was for music. He was very polite and helpful. Great and professional service.

The tech was friendly and knowledgeable. He was on time.

Our Geek Squad rep recommended we purchase the Sonos sound bar and two wireless speakers for our small LR and it is great! He installed and helped get everything set up. The sound is great!