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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 271 Showing 5,401-5,420 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on-time and did a great. We were happy with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional and Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were exceptional and quickly worked at getting all my technology up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar. He was courteous and competent and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician very knowledgeable and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional and capable. He completed set up effeciently and provided me hands on technical assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech gave a very detailed run through of instructions and has made the process very easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technical Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has mounted and installed several TV's in our homes. They do a super job. Cant't say enough about their professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service provided was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable and very friendly. Knew what he was doing and was finished in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt service. Knowlegable staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer purchased. Staff knowlegable about products. Awaiting delivery and install tomorrow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for easy set up and great service, I recommend highly using the geek squad. They are professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Gods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very knowledgeable, thorough, and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condary was very professional and helpful. He fixed the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite, personable and skilled. Great customer service representatives for Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have if you have a sound bar. We need this yea

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Extra $$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I explained to the tech what I wanted to accomplish and he understood. More the point he set up the system as I had requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my Harmony all in one remote. And my TV & surround system. Very professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents ceiling mounted my TV and hooked it up with Apple TV. Looks great and very happy with the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely SatisfiedoVery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with Geeks Very professional I have recommended to friends I will always use them on future purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delay on sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was nice but couldn’t fix my problem. They refunded me. It wasn’t really their fault and they did right by me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a stereo system connected and this made sure the new TV was connected properly and all equipment works with each other.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Prompt installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very professional and knowledgeable. Prompt courteous service

    I would recommend this to a friend
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