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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 7,923 reviews
  • Rated 4 out of 5 stars

    Technician was prompt and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and was able to fix the problem. Had difficulty and was unable to program the cable remote to control the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad handled all the necessary connectio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad handled all the necessary connections required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation technician was on time, courteous and professional. I would definitely use Geek Squad to assist me again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardwares was fine, installations cost though Geek Squad was outrageous!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They kn ow what to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad knows electronics and how to do a complete job satisfactory for their customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peopel that came were very polite, awesome to talk to, and did everything the way i wanted it to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John did a great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out tv was set up and working before he left. He was very thorough and completed the set-upperfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was fast, efficient and very neat. A great pair . I was totally satisfied.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Geek Suuad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 technicians, not the Geek squad installed the new sound bar. They basically just took it out of the box and plugged it in. They weren't familiar with the sound bar and how it worked with the new tv they just installed. I had to use the internet to get instructions on how to set up the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would have the geek squad anytime very polite jason was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent, professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed all my internet, TV connection an

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEoffrey fixed all my TV, Sonos and internet connection problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent Scott and associate installed my sound bar to my complete satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are real pros. True professional s. Helped me setup and program the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    82" TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV on inside wall, connected to my Receiver and programed my Logitech Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that install my television were outstanding professional & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STEREO CONNECTION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to figure out what the problem was in few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my Receiver in no time at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my para new elite receiver hooked up all the speakers subwoofer CABLE cd player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable, friendly and explained all the features of my TV and Soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job on time on budget everything works good !

    I would recommend this to a friend
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