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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 7,923 reviews
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The small crew did an excellent job of installing, explaining, and helping. Could not be more pleased by their efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an Audio set up and assisted with downsizing old equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and installed all my devices and front speakers. Fast and all cables well hidden!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all items connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Square knows what they are doing - Strongly recommend their services - all of my products work well with each other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out & knew exactly how to solve my problem. They explained everything & did the work quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job connecting our new soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked Sonos system. Very friendly and on time. Gggg

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed our new receiver and re-programmed the remotes. The stayed intil we understood how to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job with my stereo reciever installation. Everything was completed proficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt, professional, informative and very patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio setup of my Sony TV by the Geek Squad was very professional and knowledgeable. I’m very impressed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Outsourced setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy scheduled a set up by an outside company to install a new smart tv and a new sound bar. They also moved our old tv and sound system to another room. They were great, spent a lot of time setting everything up, showed us how to us it etc. But... the sound system wasn't working right, thought it was defective, returned it, had the geek squad install it. Geek squad said it wasn't defective, but not installed properly by the other guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were able to install the sound bar for the television with zero issues. The sound bar works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thorough and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician did his very best to install the sound system I requested but it did not work due to no fault of his. He tried and tried.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service fixed my problem and gave me recommendations. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great offer and great value added promotion to go along with purchase really appreciate it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the installation by geek squad. The technician was efficient and able to connect up all my components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole is a great technician. He has a wealth of knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected our sound bar up perfectly! Thank you!!

    I would recommend this to a friend
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