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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 7,928 reviews
  • Rated 5 out of 5 stars

    My Woofer is bigger than yours!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Hugo, I can watch TV and actually understand what’s being said! Setting the appointment was easy. Time frame was good and he arrived when he said he would. I still think a blue tooth and a woofer still sounds like it has something to do with canines but he knew a lot of important stuff to help us out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my second geek squad service was great. The two guys sent out to me were excellent at their job. The got me up and running that day. I'm sorry to say that the very next day my sound bar system just failed again. I think that I just purchased a very Bad system or product. I don't even think it's worth trying to sell it to anyone else. I will probably just trash it literally. I am so disappointed in my purchase I really don't know what else to say without being well I think anyone gets the point. Geek squad representatives were excellent, though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed everything on time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad; Michael H. & Dillon set up the Samsung Sound Bar & woofer with the Samsung 65” Tv. Paired everything up and it sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    DM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the independent contractor arrived, he did a thorough job of setting up the system. He was knowledgeable and professional. The geek squad did not do the work. I have yet to see the geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound components installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had multiple new electronic equipment components installed at same visit with exceptional service. The tech was on time, knew exactly what and how to connect my new equipment, and made sure I was well informed how to operate it before leaving for his next appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product system and Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product LG TV AND SOUNDBAR....PICTURE IS LIKE YOU ARE ON THE MOVIE SET .THE SOUND BAR VERY DIVERSE YOU Can SWITCH TO DIALOGUE OR 5 DIFFERENT ACTION SOUNDS...EVEN WITH BRIGHT SUN LIGHT IN THE ROOM,THE 65" LG TV HAS AN EXCELLENT PICTURE...Never have seen a tv picture like this ,truly spectacular HIGH DEFINITION for the $2500 price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New Sonos ARC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ARC soundbar. I have it coupled with a Gen 2 Subwoofer. Sound is awesome. Geek Squad installed and set it up from the Sonos app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar works well with it's satellite speakers. I had to place the satellite speakers in front due to the configuration of the room so I have lost some of the surround sound effects but it still provides great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was easy to schedule, arrived on time, and fixed our issues very rapidly. The technician answered all my questions and taught me more about how to configure our system. He even had upgrade cables in his truck so that we could complete the installation in the same visit.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I highly recommend the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man that came to install was very knowledgeable. He called and set up an arrive time and was here promptly. He showed me all I needed to know to operate it and did the install quickly and efficiently and could not have been more polite!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad, and installed my surroundsound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and was able to set up my surroundsound and get it working through the remote as I ask on an efficient and timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked everything up and explained all features of the sound bar. He arrived on time and did a wonderful job. Before he left, he made sure we understood everything about the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geed Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in all senses of the word! Very easy to meet our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation of Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek was prompt, professional and helpful as he installed our sound bar. He even shared his phone number and told us to call if we had any additional questions. Geek Squad has been very helpful when we have needed their assistance. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Let the experts be the audiophile, sit back-enjoy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be an audiophile type but I don't want to do it anymore. I bought a new Yamaha 4K receiver to go with my 4K 75" TV and my surround sound speaker system sounds great with the Geek Squads installation and setup. They balanced everything and showed me how to easily adjust the sound when I change input sources.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed the tv with mount and soundbar quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to mount the tv and soundbar did an excellent job. Very clear, to open the box and measurements made sure the tv work and soundbar together.i would definitely use them again Miguel and assistant they

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Stepping Up To Help With My Soundbar!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the Sound Bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came to install the sound bar did a perfect job, was on time, pleasant, efficient, and thorough i n explaining everything to me. I would give him 6-stars if I could.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Awesome work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected my sound bar to my TV, they did an outstanding job they explained to me how to connect it properly to the TV. They answered all my questions Thanks for a job well done!

    I would recommend this to a friend