Customer Ratings & Reviews

John W. connected the new receiver to TV & other equipment. Now we've trouble getting volume with TV. He took time to write down what each (4) remote controls etc. Since we re having lots of trouble getting volume with TV perhaps the receiver should be disconnected & put back onto TV. Looked @ universal remote. No/letters too small for SR. vision.

These speakers have a much clearer sound than most we've looked at. They have a higher price tag - yes, however, they are a better product. Especially good for viewers with hearing issues.

The technicians installed my tv and connected it to all compatible devices. They did a great job and were very professional. No mess and everything worked great when they left. I'd highly recommend this service.

I bought a new pioneer elite receiver and I did not want to mess with the surround sound speaker wires. The geek squad rep showed up on time, gave me a half an hour in advance notice, was efficient and kind and answered all my questions. Definitely worth paying the price and not having the hassle of installation and removal of my old receiver.

I think my second geek squad service was great. The two guys sent out to me were excellent at their job. The got me up and running that day. I'm sorry to say that the very next day my sound bar system just failed again. I think that I just purchased a very Bad system or product. I don't even think it's worth trying to sell it to anyone else. I will probably just trash it literally. I am so disappointed in my purchase I really don't know what else to say without being well I think anyone gets the point. Geek squad representatives were excellent, though.

The agents mounted my tv on the wall and set up the soundbar perfectly

Sound bar set up. First time sub woofer wasn't set up, but the second time it was.

The ARC soundbar was set up and tuned to our room perfectly. It was necessary to remount our TV. All went very well. We are pleased with the work and especially the expert advice we received.

Easy to install and attach the sound bar to the TV.

Geek Squad; Michael H. & Dillon set up the Samsung Sound Bar & woofer with the Samsung 65” Tv. Paired everything up and it sounds great.

Brian is the best!!! He was so informative, and after taking his suggestions on my recent purchase of the "Beam" and 2 other items, I'm very satisfied! I lucked out and as a "do over" job from an earlier team! Whatever future purchases I make, I will always request him!

Love the ARC soundbar. I have it coupled with a Gen 2 Subwoofer. Sound is awesome. Geek Squad installed and set it up from the Sonos app.

The agent came in and was able to set up my surroundsound and get it working through the remote as I ask on an efficient and timely manner

Chris did a Great Job, however a few days later we noticed mouths on t.v. were not matching sound. I had to return 3 HDMI cables that Chris did not use at the 119th Best Buy since I was in that area. I decided to discuss this problem with associates in the t.v. dept. & it was suggested I purchase a Carbon HDMI cable & could return if it didn't work. Appointment set up & David was are technician, however he thought it was our cable service? I then called Spectrum & they said there box was ok.?? David will be returning to calibrate Dec. We may have to return the sound bar or everything due to we did not have this problem with other Samsung that was hooked up to a Bose system with same cable box. Frustrated that problem can't be solved. All we wanted was a new t.v. We realize now the newer technology is faster & has more bells & whistles, but we don't even enjoy the new t.v. Seems as though is is only the cable channels, but we want to watch all of them without a speech delay. FRUSTRATED & NO REAL ANSWERS.

Did a good job in fixing the Bose sound bar for my tv

The Geek Squad had to come back as my TV had to be replaced. They connected my TV, Sound bar and Sub woofer. I initially purchased the wrong sound bar connector but they had the right one with them. He made the exchange and I'm off and running!

The agents did a quick and efficient job connecting my new soundbar, integrating with other hi-fi components. They made sure I understood how each system worked and use of remotes. Now I have great sound watching TV, at last!

After a few severe hiccups getting the guys here, the setup was quick and mostly painless. I'm happy with the soundbar. I think it will be great for watching (especially newer) films on my new 65" Samsumg OLED TV.

The guys did an excellent job getting our system up and running!

The two Geek Squad team members 1st removed the existing TV, moved it to another room, built the base where the new TV was to sit, installed the TV, sound bar, Apple TV and Blu ray player, tested everything, then took the time to show me how to work my new devices. Very happy with the work, great couple of guys.