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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 7,928 reviews
  • Rated 5 out of 5 stars

    Both teams we dealt with were knowledgeable and pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad hooked up all appropriately and gave us thorough tutorial on using remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks set up the soundbar and subwoofer and showed us how everything works, very knowledgeable and well mannered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    competently done friendly tech. on time for appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad have always been helpful to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad have always helped me with computer, i pad and hooking up things in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my reciever with no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and knowledgeable. Had everything done in just a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time. Was very professional through out the installation. Answered all my questions, and I asked a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar is fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had one before. Makes such a difference when listening to dialogue and the background sounds are noisy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledgeable service with courteous, socially distanced service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did do great job of setting up the Sonos to the TV and explaining the various feature using the App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought the TTS and this is great as everything in covered plus you get a 20% discount on extended warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are the best.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very quick and efficient in installing my whole home theater system..Go geek squad!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Sub-Contractors!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put, Best Buy sub-contracted out my delivery and set-up service to another contractor, Manada, who were TERRIBLE. They didn't show up for the delivery, promised me delivery on the next day, didn't show up again, and didn't respond to calls or texts. It was the worst, most unprofessional service I've ever experienced. Ultimately, I had to pick up and install my equipment myself. Best Buy is doing tremendous damage to its brand by using contractors like this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Missing items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guys did the job good, took the manuals and charging cords for the remotes and refuse to call/text me back to get me the missing items

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money to have the professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Geek Squad hook up the sound bar to my TV. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV in a timely manner and showed us how to use everything to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Efficient,Informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected TV, reviewed all functions, very patient and courteous. A Geek Squad Wizard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job, but expensive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a good job installing everything I wanted hooked up to it. A bluray and a disc player in addition to TV and radio.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Geek Suuad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 technicians, not the Geek squad installed the new sound bar. They basically just took it out of the box and plugged it in. They weren't familiar with the sound bar and how it worked with the new tv they just installed. I had to use the internet to get instructions on how to set up the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful services!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were wonderful installing TVs sound bars, even a new router! They were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was worth it!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squaddid a great job and fast. Would use again in future. Thanks!!!

    I would recommend this to a friend