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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 289 Showing 5,761-5,780 of 7,923 reviews
  • Rated 4 out of 5 stars

    My mother day gift new speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but makes a load pops every time turned on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had it going in no time. I am very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB made sure everything was hooked up properly and all components were functioning to max capability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up two pieces of equipment.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek was on time and immediately finished project with tv and sound bar connected with monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV and the sound bar. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job with the installation. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on time and professional!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv and sound bar. They were helpful, knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek was great. Prompt and very helpful I'm not tech savvy and he was very patient answering my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and everything was explained. Setup went fantastic Was very happy and pleased with service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was perfect! I would recommend Geek squad to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything perfectly. Friendly and helpful. On time and polite. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, also called 30 minutes before arriving. Checked up the next day. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Difficult installation - did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to deinstall the tv to add a handicap sudo component - tough job - they did a great job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Services have changed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has changed their Total Tech services. I used to recommend Best Buy, but not anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an awesome job at explaining how it works and took their time at installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad connected my soundbar to my tv. everything works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing that I don't have to worry about the maintenance of my electronics brings a great comfort level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My sound bar was connected quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connnected my sound bar but had trouble setting up my universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Count on Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agents were personable, professional, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very courteous, knew their stuff and were very patient when teaching us the use of our new set-up.

    I would recommend this to a friend
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