Customer Ratings & Reviews

Chris did a Great Job, however a few days later we noticed mouths on t.v. were not matching sound. I had to return 3 HDMI cables that Chris did not use at the 119th Best Buy since I was in that area. I decided to discuss this problem with associates in the t.v. dept. & it was suggested I purchase a Carbon HDMI cable & could return if it didn't work. Appointment set up & David was are technician, however he thought it was our cable service? I then called Spectrum & they said there box was ok.?? David will be returning to calibrate Dec. We may have to return the sound bar or everything due to we did not have this problem with other Samsung that was hooked up to a Bose system with same cable box. Frustrated that problem can't be solved. All we wanted was a new t.v. We realize now the newer technology is faster & has more bells & whistles, but we don't even enjoy the new t.v. Seems as though is is only the cable channels, but we want to watch all of them without a speech delay. FRUSTRATED & NO REAL ANSWERS.

The Geek Squad had to come back as my TV had to be replaced. They connected my TV, Sound bar and Sub woofer. I initially purchased the wrong sound bar connector but they had the right one with them. He made the exchange and I'm off and running!

Tech was friendly, helpful and informative. He showed me how to set up and use my system.

The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company

Great representative and service. Done in very quick time.

The two Geek Squad team members 1st removed the existing TV, moved it to another room, built the base where the new TV was to sit, installed the TV, sound bar, Apple TV and Blu ray player, tested everything, then took the time to show me how to work my new devices. Very happy with the work, great couple of guys.

They explained everything they were going to do and how everything is going . Evyn and Katie were very friendly and knew what they were doing. Because of the work they did and got the internet going the way I needed it. I will only have the Geek Squad come to my house when I have a problem.

It took 2 tech visits but the final result was excellent! I have been enjoying the much improved sound from my new TV especially when listening to movies.

The Geek Squad employees are the Best. He explained everything to the letter. My equipment works perfectly and has superb sound.

After hooking up,speakers I did not like sound...too tinny, not good with spoken word.They suggested I purchase the Klipsh soundbar...I did..and I like it much better.. They were both very professional ,very helpful,and hope,should I buy more things from Best Buy that they set up whatever I buy.Truly very nice people.

He did a great job and fixed it in no time. If the original geek squad installers had done it correctly, this would not have been necessary (they had the plug from the DVD player to the sound bar put in upside down). So I paid for the same installation twice.

The agents mounted my TV & programmed it to my Direct TV & surround sound speakers. They also showed me how to use all the features to take advantage of everything on our TV. I’ve had to call them for a wifi issue and were going to send someone right away but then the Wi-Fi kicked in so no need for hike visit.

The agent hooked everything up and explained all features of the sound bar. He arrived on time and did a wonderful job. Before he left, he made sure we understood everything about the soundbar.

Okay, have to admit that prior to getting schooled at Best Buy, I didn't know a sound bar from a sand bar. However, they listened to my wishes, and set me up with the Sonos sound bar and a Sonos 1 in my kitchen. Yay! Simple to use, adjust and for our little condo provides a very rich sound from TV and various music services. So happy.

This soundbar works well with it's satellite speakers. I had to place the satellite speakers in front due to the configuration of the room so I have lost some of the surround sound effects but it still provides great sound.

The installer was excellent however the product does not work and I am NOT happy with the result of the Geek Squad person that came out to resolve the sound bar issue. His resolve was for ME to pack it up and take back to Best Buy I purchased the service program, both my husband and I are 81 years old and handicapped, It will be very difficult for me to get the products into a box and return.....why did I pay for this...His answer was that this was the Best Buy Pollicy

The gentleman who came to install the sound bar did a perfect job, was on time, pleasant, efficient, and thorough i n explaining everything to me. I would give him 6-stars if I could.

The technician was able to setup my sound system and the speaker is working

It is well worth the money to have the Geek Squad come and totally tune your system. We had an older set of speakers, 6 in all, and they tuned the system perfectly and sounds terrific. We feel we are in the middle of a movie instead of just watching it. Also, right in the middle of an orchestra when listening to music, it couldn't be any better!

The man that came to install was very knowledgeable. He called and set up an arrive time and was here promptly. He showed me all I needed to know to operate it and did the install quickly and efficiently and could not have been more polite!