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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 7,923 reviews
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came out to install sound bar. Sometimes it works with the one remote, other times I need both remotes. Very frustrating

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very prompt and friendly. Did did a good job and were quick about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad members provided excellent and timely service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality works as expected, Would recommend to a friend, Liked the geek squad technicians, good follow up, very intelligent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came back to troubleshoot an issue ... resolved the problem quick and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very friendly, efficient, and thorough! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven't had any problems with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and great picture. Feels like you are right in the picture and clarity is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my new TV set up and ready to use very quickly. It has been working great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job in hooking up the sound bar to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad assembled and installed everything quickly and with precision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad a fast and great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set my TV on the TV platform & set TV up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting the TV up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted someone to set this up for us to make sure it was correctly and know there would be no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very knowledgeable and helpful. They were fast but officiant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very punctual and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the sound bar in 15 minutes. They saved us from a group coronary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They truly try to do exactly what you want them to do I’ve been very please with Geek Squad,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guy helped set up my equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The week guy was friendly, courteous, and knew what to do to solve my problem as much as possible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got all done but we aren't able to get rid of an update. I left one message but need to call again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my apple TV +Programed new Remote

    I would recommend this to a friend
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