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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek squad was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not technically inclined so I paid for geek squad set up. Probably saved me time and headaches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was well organized and executed the installation plan!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was installed and is working fine but the TV AND sound bar were bought in the same transaction on same day but believe each were delivered on different days and was charged for set up twice! I am a Geek Squad Tech support member $299.00 each year for many years. Two Technicians came and weren’t very helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SUPPORT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessie was super. He had the entire sound system set up very quickly. Nice to have it done by a professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad a number of times now and they have never let me down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are always very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always happy when I use the Geek Squad. They help us get the most from our purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They mounted TV up...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was in and out with a hour great job...hook up sound systemandTV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake & Ty got out receiver and CD player connected very quickly and it all works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job very friendly and great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV and Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent adjusted the TV & Remote and got everything working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they mounted four tv’s in my home safe and secure outstanding work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job and where very fast and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical top-notch service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD is the best! I’m extremely technology-challenged, so I rely on their expertise a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything in an efficient manner. They explained the remote in simple terms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Contractor was excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad contractor that came to setup my Sony Sound Bar was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very professional and did a fantastic job. Very respectful, great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris installed the tv and orbi . He knew what he was doing and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional. They went "the extra mile" to resolve a problem. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledge and organized Awesome job!!! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable, fast and efficient

    I would recommend this to a friend
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