Customer Ratings & Reviews

They connected my universal remote & di a good job

It was great to sit back and know everything was done correct the first time. Thanks geek squad.

The installers were able to get my old blue ray and surround sound hooked up to this new tv.

Came in, hooked me up, dialed in the tv settings and was gone in a reasonable time, thx.

The techs Eddie and Dylan were on time. Their work was meticulously perfect!

Sound Bar works fabulously and was very carefully set up!

The agents were nice and respectful and knew what they were doing

The two Geek Squad members were on time, friendly and efficient getting the job done.

Geek squad mounted tv and set up all connections .... very well done

The tech was so professional and understanding of my hearing loss.

We had 2 guys come and install our sound system to our TV. They kkind of knew more than we did on installing it. First let me say I am not happy it takes 2 separate charges to hook this up BUT it does one for hooking up sound system and one for plugging it into the TV. Plus you pay for any extras needed brackets etc. Plus sound system so what started at a good deal just ended at a very high cost. And they had to come back because person booking the appointment didn't schedule it right. So needless to say not installed by the time I wanted it. The guy that came first time was nice enough to wave the cost of that call. Everything installed and very rapidly explained to us and that speal of any problems call. Well we lost sound that night and we called and told you just need to play with it and get use to it. Well we did and got sound back. Also told we were also we could probably look for another remote so we only had to use one but he didn't know name or where we would find . BIG HELP!!!!!!!!!!!!! So far no other problems.

I am Total Tech member and have had the Geek Squad over for many appointments. All appointments have been handled with utmost professionalism, but, sadly, this one did not turn out well. The agent was not able to diagnose the problem well and, moreover, did not solve it. On the positive side, he tried, but trying for $49.99 is not worth it.

I could do it but it is such a time saver and I know the job will be done correctly

The third party contractor was excellent. ........................

geek squad did a great job installing and demonstrating new product they installed

I would definitely use Geek Squad again for my in home set up. Very professional and courteous.

Great customer service! Makes a huge difference Thank You

Too many cables, wires, etc., etc. and the Geek Squad takes care of it all!

Arrived late. Complained about having to drive "so far out." Ser up TV ok. No instruction for customer. MAIN COMPLAINT: Did NOT connect SubWoofer when he set up sound system and did not tell customer. I found it the next day. It did require an additional cable and did not tell me it was not done nor what to do to connect it.

The agents continued the solving of a non-problem. I spent $400 dollars on techs from two different companies to find out, by myself, that the mute button on the ROKU handset is on the side where it is hit by the webbing on my hand when I pick it up. Oh: also found how to change the channel. On the back, where my palm hits the buttons. Hours of running from store to store for nothing. Connecting Point didn’t do me any favors, either. Shame on all you techs who don't recognize that women over 70 aren't particularly tech savvy.