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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 7,923 reviews
  • Rated 4 out of 5 stars

    Hiring the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly people Worked very quickly Knew their product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had been here on time and were nice and very helpful and did their Job right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis set up my surround sound and did a great job. He walked me through it all after setting it up too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, explained the system and answered our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team did a very good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As in my previous reviews I was very happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Connect - Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar Connect - Great Value and friendly service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad crew did a good job as usual.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs. did an excellent job and there were no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would highly recommend this team! Did a very professional job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In a hurry. Did not complete install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived late. Complained about having to drive "so far out." Ser up TV ok. No instruction for customer. MAIN COMPLAINT: Did NOT connect SubWoofer when he set up sound system and did not tell customer. I found it the next day. It did require an additional cable and did not tell me it was not done nor what to do to connect it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio setup was free when purchased television setup. I was very happy with this Geek Squad service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service very kind and made sure everything was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and made sure safety procedures were

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and quick service to show us how to improve speaker use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician explained everything to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed another remote control. The technician even had ok NE on his truck that I could purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my outside tv speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my tv speaker connection outside my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many cables, wires, etc., etc. and the Geek Squad takes care of it all!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Total Tech member and have had the Geek Squad over for many appointments. All appointments have been handled with utmost professionalism, but, sadly, this one did not turn out well. The agent was not able to diagnose the problem well and, moreover, did not solve it. On the positive side, he tried, but trying for $49.99 is not worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did what they were supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in, hooked me up, dialed in the tv settings and was gone in a reasonable time, thx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast professional service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very prompt and knowledgeable of the item to be installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added audio to our media room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing 7 channel sound for our room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of my experiences with the geek squad have been great and they lived up to my high expectations.

    I would recommend this to a friend
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