Customer Ratings & Reviews

Very friendly people Worked very quickly Knew their product

Geek Squad were on time to appointment at our home. The team was knowledgeable and professional.

Soundbar Connect - Great Value and friendly service!

My experience in setting up my 4 in-ceiling speakers installation was very poor. No matter how I explained that I had 4 ceiling speakers that had been pre-wired in my new house, the Cust Serv rep insisted as coding it for a soundbar connect and then a sound bar connect and installation. When I eventually talked to the agent who was to come to my house, he explained that he was not qualified to installed consealed ceiling speakers. I needed a "Double-Agent" for that job. The appointment was set for the last day that I was in town and therefore could not be rescheduled until I return from Florida where I live. VERY DISAPPOINTING EXPERIENCE. I later found out that your scheduling sheet doesn't contain a "Ceiling speaker conceal" job and that the reps have to code it "Soundbar connect and/or installation". You really need to reevaluate your assignment sheets. I also had a 98 in TCL TV delivered earlier and that went fine, but when the Geek Squad came to mount it, they discovered that I had the wrong mounting bracket, because Best Buy doesn't carry the right bracket in the store and the sales person simply told me to purchase one on Amazon that will accomodate a 98 in TV. The installers, however, informed me that there are only 2 brackets that will accomodate the TV. Obviously the sales person did not know that. My TV is still in the box. Another disappointment with Best Buy. Dennis Noice

we didn't know where to start and we are very thankful someone set everything up.

Agent did an excellent job. He worked quickly and efficiently.

Geek squad is great and knowledgeable I only use the geek squad for setup of my tvs

Terrific service...do this every purchase!!! Very professional, efficient, courteous

The representatives that showed up Were very patient and knowledgeable.

The tech guys who came to my house were very professional and did a great job!!

they tryed to get the surround sound to work but couldnt because it was bad

Amazing Job Mike and Jon. Very professional gentlemen. I appreciate it!

Agents installed sound equipment and spent time teaching us how to use it.

The technician installed the subwoofer cable to my device..

We would still be struggling had it not been for the Geek Squad. Well worth the investment!

I was impressed with Chris , he explained everything to me and some things twice lol

I would recommend Geek Squad to anyone. Technicians are savvy, efficient, and friendly.

Geek Squad is dedicated to providing good service and attention to detail highly recommend

This service saved me money from the beginning. Best Buy has it right.

Geek squad very professional and helpful. Took down old system and replaced it with new system.