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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 323 Showing 6,441-6,460 of 7,923 reviews
  • Rated 5 out of 5 stars

    Nice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has worked well and the customer service was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gel squad installed my TV and receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job and was very professional

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Sound on remote does not work with soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech. says the volume on my remote and the sound bar are un capatable...why is this since the TV is a Samsung and so is the soundbar???

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and friendly crew. Put shoe covers on and we’re respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable of the product, very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY HAD THE TELEVISION ON THE WALL AND EVERYTHING CONNECTED IN A SHORT TIME FRAME.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected to my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. They were professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great follow up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first set up wasn’t perfect so BB returned at no charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Very knowledgeable knowledgeable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew what to do and did it in a timely manner. help me with all features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seven Howard rabbits are under the shade cloth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they hooked up the sound bar and adjusted the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys has a time setting up the TV on the mount. But a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team did a great job setting up my new Denon receiver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and professional. Recommend Geek squad but not sure about the outsourced vendors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it came with a better manual or some instruction like how to adjust the bass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound setupo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was much easier to have everything setup as I have a good system now

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    receiver not working right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job fixing my problem with the receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly, efficiently and neatly. Couldn’t ask for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were on time and very efficient. Got the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Basic Audio my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing Basic Audio on our TV.

    I would recommend this to a friend
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