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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,923 reviews
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely satisfied with the technician and the manner in which this was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad well qualified an efficient. Accomplished all tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and quick work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was done quickly and everything fully explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matthew is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matthew is competent and patient with fumbling and bumbling clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech who came out was great...He had me up and running in no time flat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job of set up, but the product is lacking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It you want it to be correct, I strongly recommend you get this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fast and knowledgeable, friendly to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job geek squad! Fast and friendly too. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super geek team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super knowledgeable installers. Friendly, professional, and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not present for service , everything was satisfactory when I arrived home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals doing a very solid job!! Hooked eve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked all my equipment up for downstairs quickly and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad a number of times with no issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely disappointed. I paid to have a jbl 9.1 sound bar installed to my tv that i had installed a few years ago by best buy. The guys came out and attempted to hook it up. As soon as they leave it starts cutting out. So my wife calls the installers to try to get them to come back and they dont answer. She leaves a message...they never return her call. Its been 4 days and i havent heard a word from anyone and the sound bar still shuts off and disconnects from the tv. Its very annoying. Im about to return the whole thing! Not happy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived within time frame promised. Worked until all was set up. Not first time used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Audio very quickly and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an easy set up for the technicians. They only had to add on the 4K Player.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos One Speaker returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a Sonos One speaker, not a sound bar. Reviews were all good on performance of this speaker but I had to return it because two attempts by the Geek Squad to connect were unsuccessful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to hook everything up were great, knowledgeable and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation. Came on time. Walked me through the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had 3 TV'S set up. Great results!! Would definitely recommend to a friend.

    I would recommend this to a friend
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