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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 326 Showing 6,501-6,520 of 7,928 reviews
  • Rated 5 out of 5 stars

    Neat & courteous service.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable, professional & informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent help from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives were punctual and very knowledgeable. I would definitely recommend them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service absurd price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great work. But a $200 flat rate becomes absurd when there is little work to do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very knowledgeable, courteous and professional. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal on LG tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and excellent people installing. I recommend both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy audio source

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a easy and simple way to connect your audio to your audio component .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and hooked everything up in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv and sono system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted tv, sono system and ensamble the tv stand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would be lost if I did not Have the geeks, never was good with circuits and wires.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installing sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys connected my sound bar fairly quickly......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    had to return cause it did not work for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two young men knew what they were doing regarding the set up. I felt they just wanted to get the set done and leave. they answered my questions and were polite short on their answers. the problem that I wanted to get done was not taken care of but it does not matter, as I had to return the soundbar, cause of it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Last minute surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had booked the TV mounting and sound bar mounting online and confirmed the order over the phone with a Geek Squad rep. I had clearly mentioned that mounting was over a fireplace and required sound bar hook up which we had purchased through Best Buy as well. She assured to have noted everything and said it is covered in the price of my order which was already paid. When the technicians showed up they said there is an extra charge for sound bar hook up and pretty much declined to do the set up if we don't pay for the sound bar. With no choice left, I ended up paying extra fee for it. I will there was more clear communication when the order was being confirmed to avoid last minute surprises. I also checked locally and sound bar set up is usually free with TV mounting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable team that did an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt on time professional service. Explained product and programming procedures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always provides excellent service and are very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our sound bar pretty quickly...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work and no nonsense. We are very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job at setting up and explaining functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up fast but efficient. They were on time and showed me how to work the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install and service was great saved me time that I didn’t have

    I would recommend this to a friend