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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 330 Showing 6,581-6,600 of 7,928 reviews
  • Rated 5 out of 5 stars

    Quick setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great it was quick and done correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service and patient instruction by Dave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave efficiently installed our equipment and patiently explained how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use Mike from the Athens location for all my home audio installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is so fast and professional. . I will use them all the time now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely disappointed. I paid to have a jbl 9.1 sound bar installed to my tv that i had installed a few years ago by best buy. The guys came out and attempted to hook it up. As soon as they leave it starts cutting out. So my wife calls the installers to try to get them to come back and they dont answer. She leaves a message...they never return her call. Its been 4 days and i havent heard a word from anyone and the sound bar still shuts off and disconnects from the tv. Its very annoying. Im about to return the whole thing! Not happy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did great setting up my TV, sound bar and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install right out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy hook up with my new audio system. and new Sony 55" TV. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the wonderful customer service in store & set up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The right stereo equipment was installed quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a switch to enable all our stereo components to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optical Splitter works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John Albrecht and his assistant were outstanding technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just terrific so far great product quality of picture is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with my shopping experience ... I love Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, and the guys were helpful with the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a very nice job of placing my items.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job of placing my tv, receiver in the room I wanted in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great. Works really well. A little pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    friendly and prompt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good people mounted tv quick went over basics answered questions very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve did a great my- very thorough and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the product. Would gladly buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was Awesome! Fast and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service & product. technicians were courteous & knowledgeable.

    I would recommend this to a friend