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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 7,923 reviews
  • Rated 5 out of 5 stars

    Very quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed and setup all equipment in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreRt I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had too use yet looking forward too see how it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional,helped with instructions, will use them again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Guy was great, but I still have questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still do not have any idea what this audio system can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made set up much easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome! Can not recommend them enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and did it right the first time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sets up all my home electronics and will continue in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was punctual and highly knowledgeable. He answered all my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only good if you get real Geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving 3 stars because best buy has started to outsource their in-home geek squad service. The original geek squad team has always been very knowledgable and helpful. i cannot say the same for the service they outsource. They have no loyalty to the company and their customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job, very pleased with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real helpful in setting up the audio and very knowledgeable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Train Geek Squad to treat customers with respect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad technician initially set up my media streaming device with my projector, but it stopped working properly after a few uses. I reached out for further assistance and was informed that Garrett was unavailable until November 3rd, so another technician, Matthew, was assigned. Matthew reached out via text to confirm the setup details, specifically mentioning the Apple TV. When he requested payment, I clarified that the service was still under warranty. After a few exchanges, Matthew accused me of fraud. I am very disappointed with this interaction and request that your team be trained to treat customers with respect. I am happy to share the text messages to the appropriate management team member.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The insulation was fast and the guys was nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insulation was fast and the guys seem knowledgeable about what they was doing but now the tv will black out for I second every time the central air would come on.. I don’t know if something is lose. I have yet to call back to geek squad to have them come look at it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did a very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were done in a quickly and answered my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time, installtion was quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to answer all questions. Training was through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Angelo DevPompa, the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angelo explained everything so I could finally use what I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and great service! Very professional!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every thing went smoothly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is terrific. Very knowledgable. Worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad needs to do better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv is still not connected properly, even after paying $120 to have it done. I had to "tweak" it myself, and there is a piece that was poorly connected and subsequently fell off. Not thrilled at all. =-(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish; the item and the purchase experience was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and sweet. If only I could do it as fast they do. Flawless.

    I would recommend this to a friend
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