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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 335 Showing 6,681-6,700 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great sound bar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job in setting up and explaining how to use the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so happy with q9 Samsung TV, sound bar and TV stan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation went great thanks to Karkan and Jonathan

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Great Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was going great. I would recommend this to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek service guy was very personable and did a great job setting up my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time with perfect technical and client oriented service. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic help and expertise. Couldn’t do without the help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the team!! They were fast and helpful to get it done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were efficient, informative and extremely competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job of setting up my sound bar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Techs knew what they were doing .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived for the appointment and installed the new receiver, but, left the old one in the middle of the floor. Told how to work all my equipment with the new receiver and than left. It wasn't until the next day that I saw that the receiver had been left on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying what we did for them to set this up with our x-box one etc. He went through everything so quickly that we have no clue how to play 4k dvd's through our xbox one. The tech from geek squad is coming out again so we can watch our dvd's in 4k. I would recommend to a friend as long as they make the tech show every aspect slowly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good work but Late Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time this has happened. I schedule the 8 AM to 12 noon appointment time at least two weeks prior to installation. Crew arrives in the afternoon. This results in me wasting an entire day. Geek scheduling needs some work and customer service attention.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, I would definitely recommend this to anyone in the market for one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have only used once so far but i suspect will be a valuable item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of getting things set up for TV etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very professional and helpful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech fixed problrm with remotes and set it up with tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech on the group was excellent and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, and did a very professional job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a service they did for me but not required

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very efficient and did what we needed. highly recommend.

    I would recommend this to a friend
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