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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 345 Showing 6,881-6,900 of 7,923 reviews
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has done many installs for us. Perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad solved the problem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was knowledgeable as to what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad Sara and helper did a great job set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional people doing a professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, knowledgeable and professional personnel. Do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy knew what he was doing and everything works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had good service from Best Buy/Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was done well and everything works good. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents were unable to link the new surround sound system to my TV. Still waiting on a follow up appointment next week.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Set up surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician with a keen interest in helping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and pleasant to work with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t know how to set up system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to set up. Was unfamiliar with system. Have spent hours with Samsung tech support. Returning products

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work. Professional and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job. I will definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything works now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call them back out but everything works now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing more to say. Minimum required characters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend geek squad to friend. Cr.ew was grea

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was polite, knowledgeable and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi this was a great job done professionally and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Armando G installer did a great job and cares about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater set up and wiring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad duo did an out standing job on set up!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    remote audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Either incorrectly programmed remote or receiver is not behaving as it should, but often picture doesn't come up but sound does, can't get cable to even start, interface has to be not right. When it acts up, it can be a very frustrating, time consuming experience to get it to respond to the venue desired.

    No, I would not recommend this to a friend
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