Customer Ratings & Reviews

The Geek Squad guys who set up our TV and sound bar were amazing! We are in our 70s, and technology is a foreign land to us. They helped me remember where my wifi password might be, and they navigated through my Android phone way faster than I've ever been able to. They found necessary places in my phone to make our TV functional that I didn't know existed! Then they made sure we could turn our TV off and on and find our way to what we want to watch. We are so glad we made the choice to get a Best Buy membership so we have the help of the Geek Squad!!!!

Had a Tv installed and also wanted my audio connected to the sound bar. Geek Squad tech performed the job in a snap. Also tested and adjusted the sound so it worked perfectly with the TV remote. Well worth the price and highly recommended service.

Agent came in and solved our audio system set-up issues in less than an hour. He knew exactly what to do and walked us through the set-up and how to use the system. I would highly recommend using this service to avoid equipment issues and headaches.

Tyler got my new Sony Bravia installed above my fireplace on a cool new mounting bracket and hooked up a new Sonos Arc Sound Bar and my Sonos Sub. WOW I am blown away.

The installation went fine. The rear surround sound speakers do not seem to work. The wifi was not connected to my smart phone and the functions were not explained on the remote or the lights in front of the soundbar. They just seemed to be in a hurry.

Our tech that came to our home was very knowledgeable and showed us everything we asked him to. We know how to use it very well.

Our Geek Squad technician (Mars) was excellent; however when I chatted with BestBuy to set up and pay for the visit, I was incorrectly advised to schedule as a Sound Bar set up. It should have been scheduled differently as it took more time than allotted. I had to schedule it again to get the entire project completed.

The guys set up our Samsung Soundbar system. they were very efficient...polite..and knew what they were doing.

The agents did a beautiful job installing my LG TV and soundbar. We opted not to keep the soundbar so a member of the Geek Squad (Sean) came over and removed it. He was extremely professional and helped us in every way.

The agent came mounted my sound bar to the TV and showed me how to work everything. She was great at it as well. Hope to get her again.

Great service and skilled techs! We’d recommend this service to anyone not fluid in the newer technologies constantly changing if you are limited with time, patience and knowledge.

The team that connected my new TV to my surround sound and performed all the necessary adjustments within the setup process did a great job. They were quick and efficient. They didn't leave until I was satisfied with the setup and they were happy to answer any questions I had. Nice job!

The agents connected the Sonos soundbar and answered all of my questions. They were very polite and efficient.

The guys came and installed my TV on wall very fast. They did really good job. I appreciate their job. Well done I recommend The Geek Squad for safety mount the TV on wall. If you decide to installing the TV for your safety call the Geek Squad.

Two Geek Squad reps came to install our tv and sound bar. They did a great job, explained everything and answered all our questions. They were respectful of social distancing and considerate of our concerns. Overall it was an excellent experience.

The Total Tech Geek Squad service was exceptional as usual! Set everything up with easy to understand instructions for optimal operation. Total Tech is the best service product we’ve ever experienced.

The squad came to hook up a new sound bar. But, they took care of the whole system. All connections were done. The guys even gave me their cell for any future needs. If you’re not technically minded you need Geek Squad.

the geek squad guy i got was chris vert. man does this guy know his stuff or what!!! not only very knowledgeable but very personable as well. best but know what they have in this guy?? maybe. after his help on my theater i was so impressed i spent 4500.00 on whole house music only because of chris

Never being able to get a speaker balance that was good for my hearing the Techie knew just what was needed. He taught me how to accomplish it with my existing and ample receiver. Now I enjoy music as well as the 5:1 sound I'd been missing. Well worth it.

My JBL Soundbar 500 was not an easy setup but the tech was diligent and determined. He got it working and I’m very satisfied.