Customer Ratings & Reviews

My honest opinion is it was way too much money for the job... $200 for less than an hour... I felt it should have been less!

They installed everything and it works great; however, when they installed the front speakers there is a hole in the ceiling that still shows. The installers told me to just get some putty or cock and fill the hole in my ceiling. I will now have to hire someone at an additional cost to fix this or live with the holes. Not to happy about this at all. I feel it is something they should have fixed or paid for to be fixed.

Had a in home consultation with a magnolia adviser. Waited over 3 weeks for the appointment to set up the 7.2.2 system. In home advisor set expectations that this would be a easy thing. When first installers showed up they only set up the system fir a 3.1 set up and said they didn’t advise doing more. Second installer showed up after I went to store to get issue resolved. This tool another week. His conclusion was to do it different than both in home advisor suggested abc first installer. Working on 5 weeks later, have not even gotten a follow up call from magnolia to see if situation has been resolved or if they could do anything. Simply put I’ve waired 5 weeks, Best Buy has not resolved the issue. Not one person who has come to my home has done anything I could not do myself. If you Have a simple set up I suggest do it your self. If you getting into a complicated installation beware you may be better choosing other professionals to install

Subsequent appointment did what was previously discussed- hook up receiver to work with TV control rather than sound bar.

I bought this soundbar and couldn't put it together and I returned it to best buy and got a new one and ask for install and there problem still 0ersisted,i had to call LG customer service and get the issue handles myself, then my soundbar was working fine

It was recommended that we continue to use our sound bar to supplement the speakers in our new 65" tv. However, it does not automatically come on when we turn on the tv, so I have to get up and push the nearly invisible button to get the soundbar on to Aux.

They were able to plug everything in... No complaints.

Quick install, arrived on time. Wish they could have tidied up he under tv cords thou.

I guess "core audio" install just means that the TV sound is working. We did have an existing sound system that we feel the installers did not address, or tie into.

Again, I was oversold on this item. I didn’t need a big speaker told him I was in a condo that was small. I ended up returning it. Not geek squad’s fault they didn’t install it. They were great.

"Harmony" installed with new and old equipment - TV, speakers, CD, AM/FM,receiver - supposed to "fix the problem" itself - sometimes it does, sometimes not.

The agents did not do much to fix the issue but rather tweaked few settings and in about 10 minutes they left my place.

The agents mounted a bent sound bar. Not a big deal. So far we've had 3 separate appointments which make you stay home a least half a day and still no soundbar. the first one came and realized he needed another set of hands. the second came just to deliver with no tools, the third came with a severely damaged soundbar. We haven't had the fourth effort yet but so far I've canceled a golf outing an ac trip and still no sound bar. They also damaged my screen door in early sept. and have yet failed to reimburse me for the new one. Getting in touch with their insurance agent is a 10 calls no response situation.

Tv not right. Sound is bad. Voice and picture not synch. Properly. So bad had to return sound system that I purchased.

Knew how to put tv up and sound bar but not how to connect everything together so now have 3 remotes and have to get someone else to merge them all.

The agent was not experienced at mounting the sound bar. Difficulty dealing with walls that are hollow. Had to ask him to optimize the sound bar once installed. He was passive and not enthusiastic in putting together the sound system

Two Techs the first visit then one on the second. The sound bar still does not work correctly. When I attempt to use it the TV turns OFF.

Sound bar does not connect consistently. I am very frustrated with this product. I love Bose products but this has been disastrous for me and my family. I am contemplating returning it for a different system.

Purchased a new LG sound bar from Best Buy and from day one after the Geek Squad installed it it hasn’t work right and now it in repair, who knows when I’ll get it back. Had no volume and I had to play around with the TV channels or turn the TV off and on.

The people came to my house to install my soundbar. I did most of the work myself; I just couldn’t take down the TV that was installed the last time from Best Buy. (Too big for one person). They told me that they’re not here to take down a tv, just here to install a soundbar. The soundbar was going on a table, not on the wall. How would you install a soundbar if you can’t remove the tv. It made no sense. I would have done it myself but the tv is so close to the wall I can’t get my hand behind it to place then hmi cable in the back.