Customer Ratings & Reviews

The agents mounted a bent sound bar. Not a big deal. So far we've had 3 separate appointments which make you stay home a least half a day and still no soundbar. the first one came and realized he needed another set of hands. the second came just to deliver with no tools, the third came with a severely damaged soundbar. We haven't had the fourth effort yet but so far I've canceled a golf outing an ac trip and still no sound bar. They also damaged my screen door in early sept. and have yet failed to reimburse me for the new one. Getting in touch with their insurance agent is a 10 calls no response situation.

Unfortunately, the GS tech was unable to connect the Bose sound bar when setting up new TV. The function had to be completed by TV provider tech. However, he was able to complete the balance of TV set-up (newly purchased) as well as mount to wall. This review focused on sound bar only.

Agents failed to correctly connect the tv to the soundbar.

The installer set-up the sound bar, but didn't calibrate it for sound quality. We've made two more appointments to have it corrected and each time, the appointment is cancelled for no reason. At this point, I would like a refund of the installation fee. Really poor service.

The agent mounted the TV, added the Flex unit. It looked great until he left and we tried to use the Flex, it caused other components to fail. I could NOT get the agent to return. When i called in, not 10 minutes after the agent left, all i got was the run-around. I paid for the Geek Squad, i just hope they are more helpful if/when i need them but i am regretting this purchase

At the appointment for installation, it was determined that we did not want this item (soundbar). So one of the techs said he would take it back and we would get a refund. I do NOT see the refund listed.

Technician mounted sound bar so we have to point the cable remote behind the tv to turn it on/off and control the volume. He left his card and number to call if we needed him to come back for any reason. So I called, and he never returned my call. I called Best Buy to get a different tech and was told I’d have to wait over a month to have someone come and fix it. Ugh! The tv is mounted on the mantle and the extra cable wire is attached at the top back in the middle. I’m elderly and can’t get up on a ladder and do it myself. I’m going to try to get a friend to come and fix it. I’ve never had a problem with Geek Squad before. Usually, they go above and beyond to make sure I’m satisfied with their work. This is a first!

The agent was able to add the new soundbar to the TV without problem. However he didn’t show me how to really use it.

The initial setup took some time because of remote programming issues. The second visit helpted but did not fully reolve the problem.

I'm not sure this was worth it! They connected a cable to my surround sound and to the head phone jack of the new tv. That was it!

Sound bar was setup but was not calibrated. when calibrated it would have sound better.

they were suppose to send someone to program my unversal remote and never sent anyone or contact me

Since the initial set up was not done completely we had Travis the in-house consultant come and fix it. He did a great job

installer whined about having to do so much. did not spend time explaining how it worked

The first team to install my sound bar failed to add the HDMI cable in addition to the optical cable. The optical cable provides more certain, high fidelity sound, but the HDMI connection is also necessary to program remote wireless speakers for Surround Sound. Without that basic connection, I could not connect the wireless surround sound speakers and did not know why. A second team understood all this and corrected the basic set up.

Two Techs the first visit then one on the second. The sound bar still does not work correctly. When I attempt to use it the TV turns OFF.

The people came to my house to install my soundbar. I did most of the work myself; I just couldn’t take down the TV that was installed the last time from Best Buy. (Too big for one person). They told me that they’re not here to take down a tv, just here to install a soundbar. The soundbar was going on a table, not on the wall. How would you install a soundbar if you can’t remove the tv. It made no sense. I would have done it myself but the tv is so close to the wall I can’t get my hand behind it to place then hmi cable in the back.

My 3 remotes are not coordinated,it takes 3 or 4 times on the TV "on" button for the TV to come on, then it goes through the " Samsung Smart TV" set up,sound sometimes garbled, it will shut off and I have to go through the set up again. I would have called for service but I've had 2 service fees for delivery of my TV and sound system in Dec. can't afford another one.

Chase left without hooking up the woofer and without an explanation of how to operate the equipment.

does not go wireless as i wanted it to be according to Geek Squad