Customer Ratings & Reviews

Geek squad told me they could not find studs where TV needed to go and asked me to get a smaller TV to put higher up. Third party guys were sent day after they were supposed to come out and they told me Geek squad was wrong that there are studs there but they needed full swing long armed brackets. I was told they would install the day of my party and this time Geek squad will come out. The home theater manager gave his personal extension but no one came and the manager could not be reached. I had worked the night shift but stayed up waiting. When the manager finally came to work when I called he couldn’t tell me why no one came. I finally went to sleep and had my guests waiting at my door.. all this messed up my party., my reputation with 30 some people who showed up that day for a party Done one had canceled my TV install order and now it has to be redone as I still need it installed. Ring Cameras were installed on 12/22-2019 with almost dead batteries which died the 2nd day of installation and I don’t have a charger

The agents who arrived for setup were unprofessional and demanding. Despite having paid online, they insisted on an additional payment, which felt like blackmail. They also pressured me to leave a 5-star review, making it feel like an obligatory demand. I do not recommend these individuals.

They didn't know the product or how to work it. They had to read directions to know what to do and then they had problems. I think them would at least read up on product before coming. They were 4 hours late and in a hurry to get to the next appointment not explaining the system or how to work the remote

Getting appointment was an absolute disaster. They make an appointment, then verify it but fail to make it clear that you have to go on-line and do it all over again. Gave up. Instillation never got done.

Didn't set up surround sound correctly. Someone had to come back out to complete the job a second time

I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.

Came to set up. Was unfamiliar with system. Have spent hours with Samsung tech support. Returning products

I am very upset that the Polk sound bar is not compatible with the Samsung tv. Installer was no help. Just walked away.

The Geek squad tech was nice. He interacted well with me but he neglected to test equipment before leaving & it didn’t work.

Too difficult to understand. Did return in an attempt to exp;ain things better.

The work was not satisfactoy and would like a return visit.

They left me with no literature for any of the products they installed. They said my VHS and cd player would not work with this T.V. And after calling Best Buy I found out that was not true

I have had 3 separate appointments trying to get a soundbar installed. The first appt showed up and “wasn’t aware it was a wall-mounted install”. The 2nd appt showed up and said they couldn’t install because they needed a different racket. Yesterday I was AT THE STORE and set up install for today. When I called to verify this morning, I was told we weren’t on the schedule. The install people at the store on 22nd st. In St Pete are completely incompetent. Use a small, locally-owned company for your installations rather than these buffoons.

This Sonos arc was not installed. The whole order has been a total mess. The mount for the arc is being delivered 2 days after the arc. The scheduling is the poorest of any company I have purchased from. BB will be at our home three times in one week for one order! Pityfull!

long bar mounted right under t/v cannot adjust didnt get the geek squad,wish i had!!!!

Solved the on/off problem with the Sony OLED and BOSE Soundbar but still could not get the BOSE bass module to calibrate.

it is just ok not what i thought it was going to sound like

Geek Squad has good, bad, and ugly. Sometimes they are super nice and polite, but also have had uncaring, rush- job staff and have needed for them to come out to the house again to answer questions about products I purchased from Best Buy. Am about to give up on them for good. Only reason I continue to shop there is convenience. Otherwise, they are pretty mediocre regarding service.

On the 2nd appointment the sound bar was connected.

THEY MUST COME BACK TOMORROW AS THE MAIN TV HAS NO VOLUME AND I HAVE LOST ROKU,