Customer Ratings & Reviews

Well i thought the original geek squad was coming out, come to find out a private contractor did the service

Geek Squad did ok, but, didn’t give us the remote that came with the sound bar.

Basically they just disconnected my surround sound and said I needed a new one

The tech was unable to mount my tv after placing several holes in my wall, but I did get a refund.

Same contract workers that set up 55 inch TV did this installation, not that impressed.

The agents disconnected my Vizio sound bar and connected my new Bose 900 sound bar, however, they did not know how to set up my TV with the new sound bar. Ultimately I had to go through the setup to make the sound bar work. These guys need more training.

Still have issues but did not do it while tech was here

Sound bar hangs down which I'm not thrilled about. The guy worked is tail off so I give him credit.

The sound bar to this date still varies in sound clarity. With or with out my wife’s hearing aids or mine. Sound at the bar goes in and out of voice clarity my wife is very disappointed in it’s performance to the description. She calls it a grossly made statement misunderstanding of the advertising to the quality of voice clarity and i to feel the same. With that being said we wish to return the item and look else were please. The sound bar is what we hope it to be but NOT. Thank you for allowing us the explain our disappointment and most of all the Qeek Sguad for there efforts to make thins work during the 5 to 6 trips made. Vic and Pat Kulikowski

Horrible they did not hook up things properly. The tv is not google hook up. They plug in the sound bar but did not hook it to TV and make sure it works

I originally signed-up for GEEK to be sure my new 4K Sony was properly set up. Then the problems began - with service! The 2 men who delivered were not GEEK squad. The were 3rd party delivery men who knew only a few basics regarding hooking up elec. equipment. They were pleasant, and they got the very minimum done, and left me with a few booklets provided by Sony. After calling Best Buy several times inquiring about GEEK assistance, and after a rather long wait, I finally saw a true GEEK service tech @ my door. His name was Dave, & he did a terrific job. He not only properly set-up my equipment, but he also explained everything to me. In closing, if you offer GEEK assistance, deliver that assistance! Thank, You, Bob@1412

Aircom T10 was not programmed to turn on and off with my rèceiver

Professional work that will not go unnoticed. This

Was not able to make remote work with sound bar and tv

not done, speaker wall mounts was defective in box and after 3 attempts and 3 calls and miscommunication about new speaker wall mounts who is getting them. Still not completed installation

3rd party service, not Geek Squad. Said sound bar did not work. I took the equipment to store and it worked fine. Geek Squad is coming to reinstall. No more 3rd party contractors, please!

No One showed up to install the Soundbar I purchased. No One called to say they were not coming. No One called to reschedule the installation. I called Customer Service, The Representative had No answer for why the technician was A No Show. I Canceled my order and requested a Full refund. I returned to the store and requested to speak to a Manager, Who seem to not really care that the Technician was a No Show and did not care that I had canceled my order and was there to get my Refund. That Sucks!!!!!!!

TV and soundbar were set up at same time. Other than the installer being nasty, all is OK

Had set up for soundbar repair not setup after canceling twice without calling me finally showed up tried get me to reschedule again mind you already cgarged me for work two weeks ago, showed up when wouldnt reschedule told me couldnt fix anything just wanted to move what did work around to spread sound which i wouldve done anyway if i knew they wouldnt fix anything.

Geek Squad installed the Sound Bar improperly. I bought 2 sound bars, one for my home and one for my father-in-law. my father-in-law's sound bar only needs to hit once. our sound bar need to be punched 6 times to make the sound bar come on with the TV. I asked the Mgr yesterday if the Geek Squad had someone in my area fix the issue. he said all i need to do was to un-bluetooth the remote from the sound bar and reinstall. I said that is the reason why I paid Geek Squad to install it right and he told me that was all he could do but gave me a copy of the receipt and said I could call corporate.