Customer Ratings & Reviews

The system cost over $7000 and still does not work properly. The installers were nice and polite . It is a slow and complicated task to get help over the phone or to reach the right person. Even when I did reach help desk on the phone their advice was wrong and didn't work in the long

The two persons you sent, were unable to set up my surround sound system, all they did was google the problem but did not have the knowledge on how to set system up. A system that I purchased from Best Buy. There service was a waste of my money. My rating for the service was a zero.

The same installer returned for the second time. I had complained that my TV was damaged on the side and that my dresser was scratched after the first install. The installer denied doing the damage. He said we would not work in my house and left. The install is still not completed. "Great Service" Best Buy

Did the installation but they neglected to show me how to turn second speakers on and off which was one of the issues I hired them for. Called the store and was out on hold 40 minutes. Drove to the store and they gave me the installers phone number. He said he would come by Saturday. He never showed up. Called and texted him multiple times but he never replied. May have to sue Best Buy

The Geek Squad mounted my sound to the TV but we’re unable to configure it to perform its many functions. Disappointed

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule my installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

Very upset that I invested in geek squad to install this product. They left and took all the manuals and instructions with them, leaving me nothing to refer to. I even tipped them no realizing what they did. Furthermore, the Best buy store responds that I have to go online and download everything .

Tech came out. Explaining it was a 2-tech job. He said to leave it in his hands. He would come back with a date to complete the installation correctly. Tech NEVER came back or rescheduled to complete the installation...Geek Squad the worst service ever Tech name was Jason

Regarding the "Add-On Soundbar Setup" Wasn't installed by Geek Squad, this was an independent installer contracted by Best Buy. I watched him change the TV's sound output setting from "HDMI" to "Internal Speaker". Nuf said.

The associate got my sound bar up & running while he was there. The very next morning, i powered it up & no sound.

The audio does not go along with the voice on TV (Mouth)

I’ve had them over in the past and they were very good this time I had to have them here three times at least they come back

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was very challenging. Horrible experience.

The agent hooked up my stereo sound to the inside and outside speakers. This lasted about a week. Very disappointing.

Disaster. Sound bar could not be loaded on or controlled even after I was assured I could use my laptop for this function. Waste of company and my time. Soundbars were returned. Sales people did not know or care about the customer.

Installation and set up was done correctly. But installer managed to break front access door. That AVR had to be replace.

Appointment commitment was not honored for the fourth time

No idea what they were doing,came back twice,and i showed them.

Had to come back twice. Awful attitude. Don’t waste your money on them

I had trouble with the remote for my television. I called for them to come back to help. As of today, no one has called.