Customer Ratings & Reviews
- SKU:
- 5554402
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule my installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The same installer returned for the second time. I had complained that my TV was damaged on the side and that my dresser was scratched after the first install. The installer denied doing the damage. He said we would not work in my house and left. The install is still not completed. "Great Service" Best Buy
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party installer was awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the Gek Squad. It was their third party installer. They did a terrible job.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was very challenging. Horrible experience.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad couldn't care less!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset that I invested in geek squad to install this product. They left and took all the manuals and instructions with them, leaving me nothing to refer to. I even tipped them no realizing what they did. Furthermore, the Best buy store responds that I have to go online and download everything .
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Correct installation, But
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and set up was done correctly. But installer managed to break front access door. That AVR had to be replace.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid in advance for installation of the soundbar. when the Geek Squad technician came out to mount my TV above the fireplace, the soundbar did not need to be mounted as it sits on the mantle perfectly. However, I have been unable to get the $49.99 charge credited back to my account. The technician was great, but make sure you don't pay for services in advance that you might not need as they don't want to apply a refund!
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech came out. Explaining it was a 2-tech job. He said to leave it in his hands. He would come back with a date to complete the installation correctly. Tech NEVER came back or rescheduled to complete the installation...Geek Squad the worst service ever Tech name was Jason
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble with the remote for my television. I called for them to come back to help. As of today, no one has called.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
AUDIO is not in Sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio does not go along with the voice on TV (Mouth)
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad installed system but didn’t show us how to use the system. Wouldn’t recommend geek squad to anyone.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We should have given you a demo of how that audio system works. I'm sorry that we did not. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so we can discuss this with you.
Rated 1 out of 5 stars
Bose Lifestyle 650 sound system setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a sound bar set up. They were supposed to connect my Bose Lifestyle 650 sound system. None of the representatives seem to have any knowledge of how to connect the system.
This review is from Soundbar Setup
No, I would not recommend this to a friend- Pros mentioned:Installation
Rated 1 out of 5 stars
Great job.real fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job fast and efficien would recommend this team to anyone.
This review is from Add-On Soundbar Setup
I would recommend this to a friend Rated 2 out of 5 stars
Neveragain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea what they were doing,came back twice,and i showed them.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Do it yourself, save $200
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regarding the "Add-On Soundbar Setup" Wasn't installed by Geek Squad, this was an independent installer contracted by Best Buy. I watched him change the TV's sound output setting from "HDMI" to "Internal Speaker". Nuf said.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Less than
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know a word for less than basic. To connect audio to surround sound in one room! Takes about an hour. Lie again, did not connect components to audio. Wanted more money (marketing) to buy the anything happens we will fix for malarkey was more important than hooking up components. Total rip OFF!!!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Dva7. Thanks for taking the time to provide this feedback. If anything was not installed correctly per the terms of the service, I apologize. I would recommend calling us at 1-800-433-5778 if you need an Agent to take another look! We want to make sure your hope theater experience is a great one, every time.
Rated 1 out of 5 stars
Audio surround system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not complete the install did not hook up DVD player they were to adjust the sound with the microphone that came with receiver did not do that I came back to store talked to them told them I wasn't happy they told me someone would contact me to.come and finish no-one has ever got hold of me I paid 189.00 and never got full service
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jeff. Thanks for taking time to share this with us. I'm sorry to hear about this poor experience and the inability to get adequate assistance. This is definitely not the level of service we aim to give you. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster. Sound bar could not be loaded on or controlled even after I was assured I could use my laptop for this function. Waste of company and my time. Soundbars were returned. Sales people did not know or care about the customer.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled my whole order because of them! Worst experience of my life.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
installed headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This took two times to get this "complex project" completed. Poor quality squad members.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ashley. Thanks for taking time to share this with us. I'm sorry to hear that the appointments didn't go well and it took multiple attempts to get it right. We appreciate the feedback and apologize for the inconvenience. We hope that you will give us another chance to better serve you in the future.