Customer Ratings & Reviews

Sound system was incompatible, but still had to pay!

installing was ok but the service was a bit not adequate the person did not have tech knowledge to set up my equipment correctly

this is the worst soundbar I ever purchased. its level of volume is worse than poor. If Samsung tv has sucg a poor volume quality it should be taken off the marketI. Since I'm a senior sound quality is number one on my list

The techs connected my sound bar and DVR but now I realize the Sony TV actually sounds better without the new system… sad to say! The Geek Squad did their job; the contract system is flawed!

Did not finish job the first time. The salesmen told me it was a basic set up but the geek sgaud said it was advanced. They did not have what was needed to do the job either. I got the cables needed and rescheduled. They did not show up or call. When got there for the third appt. Did not finish again because he fried my tuner while working on it.

The contractors were unable to complete the job. Still unable to wrap up the situation and get a refund on the unfinished work Wanted to rate this a zero, but that doesn't seem to be an option

After set up service, the sound bar continues to drop in volume & we constantly have to increase the sound to watch the TV. Very frustrating. Our rear speakers are not working at all. Need to get another appt.

Really gives off great sounds especially playing action shows

The Bose sound bar was installed and connected but it is not working correctly. After several attempts to correct the issues it is still not correct. I’ve been repeatedly encouraged to purchase a Sonos sound bar. Which I really do not want.

My review of the geek squad is very low and unsatisfied.

No rating because I did not get set up with this purchase

Did not fix the problem. The movement of the mouth and sound coming out of the mouth were not synced. The Geek kept asking me if it was better. I hesitating would answer “no”. He said he thought it was. I was the customer but guess I was wrong.

I told the gentleman my device wasn’t working properly, they said they would come back they never showed up !!!!! Very disappointing

They were no call no show!!! Extremely let down by the way Best Buy service has declined.

I've had 3 or 4 Logitec remotes and they've all gone bad.

Was not friendly . And seemed uncertain about how to get the job done

Great work, timely and friendly. Had great suggestions for adding to the system.

We were unable to have the sound bar added. If we were charged for this, the charge should be removed. The service team was not at fault, we did not have the needed equiprment to add a soundbar.

My install guys did an install. But the explanation of the system is poor. Why not leave behind some instructions for the price I paid for the service? I am not a happy purchaser of this equipment. Difficult to learn, doesn't always do what it is supposed to. In spite of being told it was "easy" and a "no brainer".

no information given regarding the operation of the Soundbar. I understand they had trouble setting up the TV due to my confusion of passwords etc. However, sometimes this requires more than the allotted time allocated by Best Buy.