Customer Ratings & Reviews
- SKU:
- 5554402
Customer reviews
Rating 4.5 out of 5 stars with 7927 reviews
(7,927 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them set up TV receiver and harmony remote. TV consistently comes on by itself. Middle of the night!. Trying to get them back out to look at it again has been a nightmare. Finally got a return visit appointment for two weeks from now! So not happy
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm sorry to hear this has been a rough experience. I can imagine how the TV coming on by itself would be very annoying. I'm glad to hear you have an appointment and hope it goes well! Please let us know if you need anything else.
Rated 1 out of 5 stars
Ng
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one was a complete problem it was a misunderstanding they didn’t hook up my speakers in the right way they didn’t hook up my amplifier in the right way they asked for more money I did it myself
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was kind of snooty at me when I asked questions.
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .It's good to hear from you! Thanks for looking to us for answers. We should embrace the opportunity to have a conversation about your audio visions, as we know how exciting a time that can be! We apologize and hope your next interaction is as great as you've come to expect.
Rated 1 out of 5 stars
volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume on my sound bar is very low you advance the bar to 100 dose not get loud, the volume on the tv is louder than my 800.00 sound bar. I want that corrected. The volume was fine on the tv I replaced 65 inch tv Sony.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was terrible. They had to come back twice to fix the mess. Not professional at all. The men were nice butttttt that doesn't get it if the installation is bad
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar not installed correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The issue was not solved. Soundbar times out, have to turn on separately. Will not use this service again.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially sold the wrong product. Your representative said he was to go to office and call but did not. Product sold to me is inferior to the product it replaced. Rear speakers are smaller than front speakers and can barely hear anything out of them if at all. I am very unhappy with the product.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Audio set upn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was not much to set up the sound bar and we don’t like it
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Miss representation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a service that was not done do The technician informed me that I wouldn’t be charged because he didn’t do anything to my sound bar
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
appointments not kept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Levittown store is the worse for customer service
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We certainly do not want to hear this about any of our stores, but we appreciate this feedback. We would love the opportunity to better serve you in the future, and hope that you can chose to visit us again.
Rated 2 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't recommend,not happy. Once bb got my money, they lost interest.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont feel good about this. The speaker had unhooked and I didnt know where to hook it back. So I paid all that money just to have Geek Squad come home, grab a wire and put it where it goes. Im not happy about this
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I’m still waiting for a fourth appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my TV for months. This will be my fifth call for service and setting up my LG 65 inch G3 TV.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys from geek squad did it a bad work.waste of money! I should get my money back cause I did it myself after everything was a mess and none of the remotes work well because of the setup.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We never want a customer to be dissatisfied with the work we do, and we're sorry that your setup was not working after the service. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can go over the details of this with you.
Rated 1 out of 5 stars
Didn’t complete the job and refund was not issued.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t run the wires through the wall for soundbar as I was told when I setup the appointment.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I had to do it myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your install guy sucked took it out of the box scattered around my living room floor said it was installed
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 4 out of 5 stars
perfect connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gentlemen and did a great job. Got all the cords hidden too.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
Soundbar setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On second appointment sound bar was connected but cable tv connection no longer works. Had to schedule a third appointment which is yet to occur.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. Scheduled 3 weeks out and canceled several times. Combination of delivery problems and inventory problems with not having staff available. Do not buy anything from bestbuy. Stay away they waste your time
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. Incorrect charge, sound bar was already in the house. Mustaken charge
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friend