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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7927 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 395 Showing 7,881-7,900 of 7,927 reviews
  • Rated 5 out of 5 stars

    The best,sound product at BestBut

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is outstanding, and Geek and customer services strive to help the consumer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and fast. Both techs get an excellent rating from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and informed me of the product’s capabilities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Worries

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid purchase. Service appointment went as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Ed was knowledgeable and fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works most of the time but we are doing a work around right now at times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and well done.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sonos amp. Very thorough and ensured functioning well. Greta customer focus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing and connecting my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were prompt, courteous and helpful. They fixed my audio set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checking my soumnd bar and TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and resectful he was on time and called before stopping here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent tried numerous possible solutions for my problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible install experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers canceled the Appointment 5 times in a row on the day of the appointment with no reason. Terrible experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek squad reprogrammed our Universal TV remote and upgraded our sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent smoothly set up my soundbar to give me the volume control i need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squade was exceptionally professional and kno

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aweome job Geek Squade...! I will definitely continue to use their service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Best Buy products have also been a good investment for our household.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your representative was very polite, and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got connected!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my sound bar and enabled my home theater system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunately

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was supposed to be available 24th of January to be installed the same day in Best Buy screwed up the order now I have to wait a week or longer to receive my replacement sound bar

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Installed a sound bar.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Courteous service. Prompt response. That is all.

    I would recommend this to a friend
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