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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    i think geek squad did a great job and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am hard of hearing. i got the sound bar thinking i would be able to hear better and clearer. i like the sround sound very much.i am just to hard of hearing. is there any adjustment for claraty?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad review number 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could swear I did this already, ages ago, when I knew the names of the young men who helped install my soundbar and fiddled around with all my remotes and made my life easier . They were polite, knowledgeable, and I'm sorry I no longer recall their names.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I could not have done this job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was completed very quick. After all was done I would have liked more info, perhaps written. Also, when there are questions after using the tv for a time I need to be able to ash questions without so much hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to install yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the sound so much better. I hooked it up to the 3D audio of my PS5 and it's amazing what the sound bar sounds like, footsteps from behind. Great for horror games as well as FPSs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV didn't have a required port and the installers connected it thru blue tooth. no wires perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy TV Watchers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks did a fine job of setting up our new TV, stand, and sound bar and explaining the features of our new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quick Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledgeable and fixed the issue in minutes. Also gave good advice on replacement purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed Sonos to our existing system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set a Harmony Elite Remote and Sonos speakers into my existing system. The guys were professional, nice and got the work done quickly. Explained how the new equipment works and made sure every component worked with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed Sonos sound bar and subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up the sound bar and subwoofer and checked to make sure it worked correctly. They also took the time to show us the app and how to use it.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control, Soundbar

    Rated 3 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The programming of the universal remote is faulty. Some examples: almost always have to depress shut off button twice; the sound bar almost never starts up without depressing the help button.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    They showed me how to program my sound bar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow our soundbar stopped working from the remote to the TV. We tried to use the remote to reconnect but we are not very savy with technical things. The connected again and showed me how to do it on my own, if it quit working again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth getting the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was excellent, all i have to do was use my remote after they left. It's worth the money to get the total tech

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wise choice!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived in a timely manner, were professional, kind, installed the TV Wall Mount, installed the Sound Bar, Woofer speaker, installed a new electrical box to accommodate my wiring needs. I'm very pleased with their work!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Correcting my mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent (Arthur) rerouted my Roku and connected all my speakers. Then connected everything to my Roku remote. Absolutely wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Value?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added the soundbar installation as part of the tv installation. The total project was very well done but I think it should be bundled as one install and not have an extra charge just for the soundbar.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Tech installed our Sound Bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Geek Squad Tech connect the Vizio Sound Bar to our Vizio Flat Screen TV. Much richer sound and we don't have to have the volume set as loud as before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Diagnosed Samsung TV's HDMI eARC issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not a soundbar set call it was why doesn't the new Samsung Q85 TV not recognized the existing Samsung soundbar on the HDMI port? The technicians were very knowledgeable and friendly. They were unable to diagnose the TV's issue but stated they had seen the issue before. They explained the only option was to connect the soundbar using the digital optical output. The new connection is working satisfactorily. I do not understand why the TV's HDMI port was not working. I recommend the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sweet Sound from the Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was hooked up and I am very happy with it. The sound is awesome. I wish I hadn't waited so long to have it installed. It's placed in a good spot that doesn't take up any room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived punctually, was polite, knowledgeable, professional and solved the problem. He also answered questions and taught me how to set the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV professionally Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job I felt very comfortable and they installed the TV and told me all there is to know with remotes very courteous friendly but professional!! Very Happy!!

    I would recommend this to a friend