Customer Ratings & Reviews

Alex came on 7/18/24 to reset the soundbar. The cable had become detached from when the first tech connected it to the tv in May. He also explained the remote and sound bar settings. I did not know where all of the control buttons were and I had shut off the bar by picking it up to dust, not realizing that I was accidentally shutting it off.

Even though I opted out of having my old surround sound connected the geeks helped me connect my sound bar. Gracious and informative geeks. Great sound for movies with a Vizio sound bar which is quite inexpensive.

The two guys that came over to install the TV did an exceptional job! I highly recommend this service.

Geeks did a fine job of setting up our new TV, stand, and sound bar and explaining the features of our new equipment.

The agent (Arthur) rerouted my Roku and connected all my speakers. Then connected everything to my Roku remote. Absolutely wonderful!

Sound bar is very good. Wofer does not stay on.service on installation was excellent.

Had to integrate a Zumo box into a tv using Sonos technology. It was seamless integration and works perfectly. Cannot have not imagined how wonderful it turned out. Had no familiarity with any of the equipment and had no chance of getting it to work. The service was worth the price saving the cost to replace the equipment. Glad to have pursued this through Best Buy!

The geek squad was excellent, all i have to do was use my remote after they left. It's worth the money to get the total tech

The TV didn't have a required port and the installers connected it thru blue tooth. no wires perfect

3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

the agents did a great job of setting up my sound bar with sub-woofer and 2 speakers.

Two Geek Squad representatives came for our service. They were very competent and knowledgeable…a huge upgrade from the first appointment encounter we experienced with another person.

Was having a problem connecting headphones called geek squad they arrived on time and they showed me what to do. Reviewed different options. When they left I was connected and happy.

Tech was knowledgeable and fixed the issue in minutes. Also gave good advice on replacement purchase.

the first guy that came out did not hook up everything properly, not to mention I couldn't close my door due to the receiver. The second guy that came out was awesome, and he actually hooked everything up so I now have true surround sound.

SUPER! We have a 2-year plan with the Samsung QN90C TV we bought from Best Buy. We called because the Samsung soundbar we got from BB wasn't pairing well. BUT it did pair. Tyson, from the Geek Squad, spent 5 minutes here. Didn't need to do much. Just checked things, which was fine. He CANCELED the appointment. It was VERY MUCH appreciated. A BIG THANKS for the honesty of the Geek Squad.

didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

The agents were skilled and completed the set up. They asked me if I was satisfied and offered to assist in the future. Although I wasn't able to catch up with Kyle, he did offer to help if I needed him.

Two technicians arrived on time and went right to work. In about 30minutes, they had the sound bar working well. They adjusted the sound for the room environment and answered all of our questions.

They came in and set up everything, explained everything very happy with it all completed. They were. professional and I could not done it without them and I would not hesitate to call and have them come back for anything else I need done.