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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 7,925 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed Sonos to our existing system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set a Harmony Elite Remote and Sonos speakers into my existing system. The guys were professional, nice and got the work done quickly. Explained how the new equipment works and made sure every component worked with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived on time. They installed the bar works fine.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control, Soundbar

    Rated 3 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The programming of the universal remote is faulty. Some examples: almost always have to depress shut off button twice; the sound bar almost never starts up without depressing the help button.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed the installation with no issues. Very satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    They showed me how to program my sound bar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow our soundbar stopped working from the remote to the TV. We tried to use the remote to reconnect but we are not very savy with technical things. The connected again and showed me how to do it on my own, if it quit working again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Tech installed our Sound Bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Geek Squad Tech connect the Vizio Sound Bar to our Vizio Flat Screen TV. Much richer sound and we don't have to have the volume set as loud as before.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived punctually, was polite, knowledgeable, professional and solved the problem. He also answered questions and taught me how to set the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV professionally Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job I felt very comfortable and they installed the TV and told me all there is to know with remotes very courteous friendly but professional!! Very Happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Value?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added the soundbar installation as part of the tv installation. The total project was very well done but I think it should be bundled as one install and not have an extra charge just for the soundbar.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wise choice!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived in a timely manner, were professional, kind, installed the TV Wall Mount, installed the Sound Bar, Woofer speaker, installed a new electrical box to accommodate my wiring needs. I'm very pleased with their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new soundbar quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was polite and professional. He was able to set up our new soundbar. He explained to me what all he had to do in case I would need to resolve any future issues with the TV, the firestick or the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sweet Sound from the Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was hooked up and I am very happy with it. The sound is awesome. I wish I hadn't waited so long to have it installed. It's placed in a good spot that doesn't take up any room.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were pleasant and knew exactly what was needed to get my sound bar working!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Andrew was outstanding! knows what he is doing !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system ,great sound! Great installer! I love how you can play different room speakers together or separate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a smooth job of connecting this. However, it may have been better if they could talk me through so that tomorrow if I move I can do this myself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geek Swuad OnSite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out was Geek Squad and very good. Resolved issue with sondbar and TV quickly and explained what they did

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that mounted my T.V. was absolutely excellent & the sound bar works perfectly. Truly Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Why does Geek Squad use Third Party service?!?!??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad representatives came for our service. They were very competent and knowledgeable…a huge upgrade from the first appointment encounter we experienced with another person.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing job equals amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are always great and have the skills to correctly hook up my 7.1 surround sound system. I didn’t have the skill to get it right but after tech support hooked up my sounds are knocking pictures off the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend them ,they are professional and respectful along with knowledge. Thats important. That's the key word.

    I would recommend this to a friend
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