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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that mounted my T.V. was absolutely excellent & the sound bar works perfectly. Truly Thank You!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my sound system with ease. I highly recommend Cal and Tony.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected my soundbar after wall mounti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my tv wall mounted and as a total tech member,wall mounting was free,so they also connected my new a7000 soundbar and sw5 subwoofer.Very professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed our tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic!! We love it!! Sounds great! The Geek Squad was really knowledgeable, friendly, and did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar HooK-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two technicians arrived on time and went right to work. In about 30minutes, they had the sound bar working well. They adjusted the sound for the room environment and answered all of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my tv in a short period of time and was very competent

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad completed the task.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were skilled and completed the set up. They asked me if I was satisfied and offered to assist in the future. Although I wasn't able to catch up with Kyle, he did offer to help if I needed him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time. They were professional, courteous, and knew what they were doing. They explained how to operate the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation and tv check. Robert was the Geek Squad rep. He knows tons!! Has installed both of my flat screen tv's and the wall mounts. On time, polite, patient, and a great Geek Squad employee.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out to connect my Soundbar was very knowledgeable. He took his time to make sure everything was connected accurately.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad saves my day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Show up at the appointed time! Very courteous and friendly. Also, gave suggestion on adding turntable to my entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless, concurrent to TV setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This went pretty seamless when they delivered & set up TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the first guy that came out did not hook up everything properly, not to mention I couldn't close my door due to the receiver. The second guy that came out was awesome, and he actually hooked everything up so I now have true surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job installing my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians and thorough setup! They were detailed and explained everything thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my sound bar Very professional easy to get along with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar stopped working, and both it and my TV are about 10 years old. I bought a new one to have on hand in case the old one was hopeless. Steven arrived on time, diagnosed the problem, installed the new soundbar, set up my remote, and took away the old soundbar. He also gave advice on what equipment might work best for me once I'm ready for a new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valuable service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing the sound bar along with my new TV, explaining the components and how to control volume and bass levels. Valuable service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and set up everything, explained everything very happy with it all completed. They were. professional and I could not done it without them and I would not hesitate to call and have them come back for anything else I need done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TH59

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job with the install and all connections. We won’t hesitate to use them in the future when we need something done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech staff were excellent, arrived on time, very efficient and gave me good advice.

    I would recommend this to a friend