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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    geek squad continues to provide fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service excellent sound bar geek squad agent was professional and knowledgable able to hide all the wires good surround sound

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV/audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs (Bree n Greg), were very professional , and courteous. They answered my questions as they went along with the set up. The did a great job, totally cleaned up after the project was done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could do what these guys do. I'm pretty good at electronics, but they are so much better at evaluating where to place and how to connect a sound system that it's not even worth trying all that myself. Definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Geek Squad Tech the BEST of the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was EXCEPTIONAL in his knowledge, made sure we understood how to operate the TV and Soundbar and explained in simple language what our product will do. GREAT GUY!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my television, set it up for us, connected all of our items and tested each one out.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Soundbar Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung Sound Bar. A Best Buy Geek Squad did the installation. Watch how easy the setup was.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad efficiently and quickly installed my c2 and soundbar to my wall. Would recommend for every install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, came on and was great friendly and knew what he was doing. Thank you. It was the third visit for the same install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech staff were excellent, arrived on time, very efficient and gave me good advice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job went much more swiftly than if I was doing it. All items in my system connected for ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More than a basic setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get more than a basic setup! The service is great! They were knowledgeable and the install looked awesome. All the wires were hidden and my surround sound sounded awesome! They even gave me a display of what my system can do.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Quick Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV and sound bar was connected quickly. The technician orientated me on how to use both of the remote for my TV and sound bar. The technician was kind and knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't detail the various options on sound. Sound bar has delay in voice in some settings compared to video. Certain settings better for music. No manual. No information online.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent re-located audio receivers to enable one to be able to paly in dual zones which did not work. also subwoofer produces loud humming noise with and without having receiver on. Overall the setup was very satisfactory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar stopped working, and both it and my TV are about 10 years old. I bought a new one to have on hand in case the old one was hopeless. Steven arrived on time, diagnosed the problem, installed the new soundbar, set up my remote, and took away the old soundbar. He also gave advice on what equipment might work best for me once I'm ready for a new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Job installing sound bar and sub woofer. Even showed me how to sign in for programs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Theater Sound - Magnificient Quality Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my Samsung soundboard with ease and thoroughly explained all features. I highly recommend Geek Squad for all installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech, Ashley, was prompt, efficient, knowledgeable, communicative and courteous while installing my new sound bar system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job setting up my equipment and explained everything about the system and how to operate it properly! Thank you very much!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulous Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is of extremely high quality and very reasonably priced. The sound quality is as good as the very expensive sound bar we have in our other family room.

    I would recommend this to a friend