Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tv and sound bar installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my 75” TV and hooked up my Bose sound bar. Now we can feel like we are at the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Homeowner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very friendly and professional, his said that6 all was in order no problem with new Soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Teething problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did have a problem. The sound bar quit, no sound. I unplugged the fiber optic lead and plugged it back in after fiddling with other settings. It suddenly began to work again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I tried to do this myself I did not succeed. In home serup was done quickly and took me from 3 remotes to 1.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad agent was excelllent!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who installed my system was excellent. Showed me how to use the system. I would highly recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Purchase Saved Me a Big Headache!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad that I purchased this Geek Squad Home Audio Installation Package. I had intended to reuse my old Panasonic Subwoofer with my newly-purchased Sony Home Theater Receiver. The Geek Squad Audio Setup Professional pointed out that I couldn't reuse my old Panasonic Subwoofer with the Sony unit because the old unit didn't have a built-in amp. The old Subwoofer was a passive system, requiring the amp supplied by the old Panasonic Home Theater System. I never would have known this, and I would have been so frustrated if I'd tried to set up the new system myself. We went back to Best Buy and I bought a new Sony Subwoofer, which included its own built-in amp. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our soundbar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Group set up the new TV and connected my old Vizio sound bar, easy-peasy!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up home theater with great sound ba

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a nice job of setting it up and it works great. Easier to use than our previous sound bar which needed a reciever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents game in a timely fashion and quickly installed the sound bar. They also answered my questions and gave me various options available on its operation so I could make an educated choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved sound and better viewing experience. Sounds are deeper. Techs were great saw I had failed to order a mount kit and brought one with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TWO MEN WHO SHOWED UP TO OUR HOME WERE EXTREMELY POLITE . I WOULD HIGHLY RECOMMEND THE GEEK SQUAD - IN ADDITION THEY WORE PPE DUE TO THE CORONA VIRUS WHICH IS MUCH APPRECIATED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new soundbar quickly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was polite and professional. He was able to set up our new soundbar. He explained to me what all he had to do in case I would need to resolve any future issues with the TV, the firestick or the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional Geek Squad Team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came on time. They installed the sound bar and woofer quickly and had it working in no time at all. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Soundbar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar and set it up to my personnel taste. Works with your iphone, totally awesome!! The agents know all the extra tips to get you connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was outstanding. Relieved to have joined the Geek Squad, Thank you for the quality service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    No worries for installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No guesswork required when the Geeksquad installs new products. Our in-house Audio receiver died and the Geeksquad was able to install our new replacement and get it working. They had a challenge, but succeeded and it works great!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad service, Cameron, was outstanding.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding (!!!!) with the install, even came back when the soundbar wouldn't work and fixed the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Want to hire the Geek squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasure to have two smart, impeccably neat, proficient young professionals. They arrived on time, explained the process clearly, and never made me feel stupid when explaining how to work the devices they installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installing TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, quick, friendly service, by knowledgeable people who are very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and professional. cleaned up when finished.

    I would recommend this to a friend