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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed the sound bar, quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first sound bar. I usually depend on the volume of the TV. I decided to step into the something unique and different. This sound bar works for me!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fast and efficient and answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a good job and worth the price to have it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valuable service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing the sound bar along with my new TV, explaining the components and how to control volume and bass levels. Valuable service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Always Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. It was easy to install. Plus the Tech was able to help me with some headphones for another TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are great quick set up and easy to understand on how to use controls

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    get it done right the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great no complaints trouble free .soundbar was discounted with TV purchase so it made sense to just add it to the TV install date

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Sonos headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they showed me where the problem was, even though at the time they could not resolve the issue, they told me what I needed to do to fix the problem

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad solved my soundbar control problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar was not responding to the universal control provided by my content provider. The geek squad reviewed my connections, provided a solution quickly and efficiently. Thank you geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hooked up everything connecting to TV a receiver, then speakers, and center channel to that . They didn't leave until they tweaked the sound to perfection before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total techs were absolutely great setting up my sound bar system very efficient and professional. Very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member came in to our house and set up our new stereo for us just the way we wanted. He showed how to maneuver thru everything and make it all work. He did this quickly and accurately.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek squad installed my Sony sound bar correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the money. The only thing I would change is the volume numbers are too small to read from 15 feet away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar, in speakers ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my sound bar and speakers, and made sure I understood how to operate everything. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A representative from Best Buy's Geek Squad connected the sound bar to my TV and had it working seamlessly in no time at all!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Ben came to deliver and set up our two new tv's and soundbar and did an amazing job! They were very professional and efficient and went above and beyond to make sure we were satisfied. Great job guys!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time and perfect setup of my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my sound bar devices and surround sound speakers. He even helped with additional bar that was not hooked up correctly without charging!! Love the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service, worked quickly and efficiently. Personable installers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job of setting up the sound bar and helping us get used to using it. The remote is very good and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad to be professionally hooked up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our Sony sound bar and programming it for us. They then showed us how to switch between the tv speakers and the bar.

    I would recommend this to a friend