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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant!! Thankyou. Couln't have done it without you! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was installed perfectly and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Totally AWESOME!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Majestic and Corey knew exacty what they were doing while getting Us set up. Very Precise and knowledgable on everything they did and when the project was completed it SHOWED!!! Thank you Guys.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely knowledgeable and connected everything for us. He provided thorough explanation of how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service! Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a great job setting everything up for me. They were fast and very friendly. Definitely recommend the service! The only problem was with the Sonos app itself. I already had an account for some older sonos speakers that don't work with the new app, so I had to create an entirely new account with a new email for these new speakers. A big pain to log in and out to operate different speakers from the app.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Bose Alexa Soundbar issue, Apple TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an unknown reason, the Soundbar would turn off, and had to be unplugged and plugged back in to reset. Same with Apple TV. Geek Squad trouble shot and did some "sleep" adjustments, so they wouldn't turn off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up my sound system.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sound system. They knew the best placement for each speaker. The sound is perfect. These guys were very nice too. They would not accept a tip and I feel they deserved one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Synced my sound bar to my tv almost effortlessly. One less thing to worry about during my move into a new apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians swiftly synced my soundbar with new tv. Thoroughly explained how to change settings. Will get an upgraded soundbar soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad to be professionally hooked up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our Sony sound bar and programming it for us. They then showed us how to switch between the tv speakers and the bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient sound workers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were friendly and answered our questions very professionally. We felt like we could use our equipment efficiently following their advice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hooked up everything connecting to TV a receiver, then speakers, and center channel to that . They didn't leave until they tweaked the sound to perfection before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Associate Leo showed up as scheduled and changed out our sound bar in a timely and professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fast and effective…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the new Samsung sound bar and subwoofer at the same time that they installed our new QLED. They made sure all was working property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in desperate need of a tv so I went to best buy to find one. I found a tv and it works perfectly. I asked for suggestions because I do t know most of the brands. I was pointed towZrds an Insignia brand. This is a fire tv and works similar to my last Roku tv. I then arranged to have it delivered, set up and my old tv was taken out of the house. Then the two gentle men showed me how to run the tv. The color of the picture are great. The picture is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad solved my soundbar control problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar was not responding to the universal control provided by my content provider. The geek squad reviewed my connections, provided a solution quickly and efficiently. Thank you geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time and perfect setup of my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my sound bar devices and surround sound speakers. He even helped with additional bar that was not hooked up correctly without charging!! Love the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PRODUCT IS OF GREAT VALUE ! THE HOOK UP IS INCREDIBLE. THE SOUND IS THE BOMB !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Larry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Soundbar has such an amazing sound as I've heard. Invest in the Geeks!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member came in to our house and set up our new stereo for us just the way we wanted. He showed how to maneuver thru everything and make it all work. He did this quickly and accurately.

    I would recommend this to a friend