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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 7,928 reviews
  • Rated 5 out of 5 stars

    Job don right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and even when he needed a second helper he showed up quickly! Did a top notch job. Cleaned up after himself and even put furniture back in place when finished.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd Party service installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were great. The installers were very friendly and courteous during their stay. There were no problems and I enjoyed their input. A Great Team Tom

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sono sound system is superb. It’s wireless and tiny but sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job..ontime and exsctly what we wanted

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Associate Leo showed up as scheduled and changed out our sound bar in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service! Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a great job setting everything up for me. They were fast and very friendly. Definitely recommend the service! The only problem was with the Sonos app itself. I already had an account for some older sonos speakers that don't work with the new app, so I had to create an entirely new account with a new email for these new speakers. A big pain to log in and out to operate different speakers from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even that it would be easy to me to do by myself was awesome to have them installing my sound system - they were quickly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad have always provided superb and very professional service while delivering and installing both my big screen tv and soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar evaluation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team on 1/16/25 found Boise sound bar was defective and contacted Best Buy for replacement and scheduling of replacement time. They were superb and deserved A+ for their service. Relieved all our anxiety and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in desperate need of a tv so I went to best buy to find one. I found a tv and it works perfectly. I asked for suggestions because I do t know most of the brands. I was pointed towZrds an Insignia brand. This is a fire tv and works similar to my last Roku tv. I then arranged to have it delivered, set up and my old tv was taken out of the house. Then the two gentle men showed me how to run the tv. The color of the picture are great. The picture is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job in connecting my SONY Sound Bar that works in tandem with the SONY TV. This sound bar works with and compliments my SONY OLED TV also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved issue quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, protective slippers on, knowledgeable, and shared information with me about what they were doing, and found problem and resolved it. Nice job and bright and friendly techs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech was on time, friendly and informative. Did an excellent job with multiple devices and brands. Made sure I understood what he was doing when asked and gave me a complete breakdown when the job was done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar works great. When a football game or a a special movie is on the TV, the sound is amazing. The installation team was knowledgeable, patient, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in store and home service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fiona from Geek Squad was friendly, helpful, efficient. I'm happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dreamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar keeps me at home and away from movie theaters. Sometimes it even “shocks” it sounds so close.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my New 85 inch TV. Connected my New sound bar & connected my other device. Looks great & sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Sound System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional and knowledgeable. The only complaint was the technician not returning my husband’s phone calls when my husband had a question about the technician’s work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians set up and tested the sound system and made sure my questions were answered, and I understood how the equipment worked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad was here on time and did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my appletv and set up my harmony remotes. they demonstrated how everything worked to me and my wife We were very happy with the work and will use them again

    I would recommend this to a friend