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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Ben came to deliver and set up our two new tv's and soundbar and did an amazing job! They were very professional and efficient and went above and beyond to make sure we were satisfied. Great job guys!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Rob was very personable and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my TV mount/TV/Sound system. They were extremely knowledgeable about everything and was very quick with installation. I would recommend them to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dreamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar keeps me at home and away from movie theaters. Sometimes it even “shocks” it sounds so close.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. I feel everyone should have the protection plan and when possible have the qeek squad install. They are very professional and do a fantastic job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even that it would be easy to me to do by myself was awesome to have them installing my sound system - they were quickly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used a sound bar prior to this purchase. I love the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad have always provided superb and very professional service while delivering and installing both my big screen tv and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    JESSE was fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent remove the old TV and setup the new one . Mafe sure it was connected to other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the Sound bar a lot. My husband has a hearing problem but can hear most things with the sound bar. The Geek Squad sent someone out here to take care of it and he did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Setup of TV Sound Bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I engaged Best Buy Geek Squad to set up a sound bar for my TV that I purchased elsewhere. The technician set it up quickly and and was very accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Working Techs! (But Over-Scheduled)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came in and set up my entire system to include speaker and component installation and programming set-up to use the system. They worked 11 hours (!) on the project but were unable to complete the entire set-up in that time. It was a HUGE project and not enough time was allocated to the job. They were courteous, respectful and patient and kept a clean and neat worksite. I have had difficulty getting follow-up appointments to complete the project in a timely manner to to over-scheduling of the techs and inadequate tech staff. I have nothing but praise for these technicians but am disappointed in the scheduling and management.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got good advice from the setup of this soundbar and so far so good and sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my New 85 inch TV. Connected my New sound bar & connected my other device. Looks great & sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great sound. Sound just like a theatre.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd Party service installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were great. The installers were very friendly and courteous during their stay. There were no problems and I enjoyed their input. A Great Team Tom

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY SOUNDBAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love listening to music and movies with the sound bar. It makes a big difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job don right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and even when he needed a second helper he showed up quickly! Did a top notch job. Cleaned up after himself and even put furniture back in place when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad specialist was very efficient, and was nice about explaining what he was doing. I learned a few things, and that gave me enough confidence to move the system and set it back up again. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Did I mention inconsistent synchronicity?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great--better than expected. Just wish the picture and sound were synchronized all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job in connecting my SONY Sound Bar that works in tandem with the SONY TV. This sound bar works with and compliments my SONY OLED TV also.

    I would recommend this to a friend