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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar set up went fast and sounds great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great , very happy with the sound bar.xxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not really great in my situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TCL 75 series 8 to my Onkyo receiver. Connection via HDMI simple enough. I have pre 4K receiver with PlayStation 5 direct to 4K TV. Using return channel (ARC) on HDMI without video makes receiver setup complicated. Reading the instructions beforehand, explains they don't perform complicated configuration setups. Would have skipped the cost of this in my case if I'd have realized this ahead of time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WIN! WIN!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good products were installed, and the Geek Squad showed us how to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Remove & Replace Home Theater Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing my receiver, I also scheduled installation with the Geek Squad. They arrived during their scheduled window and Tyler did a superb job with the project. Thanks for the quality service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wans't going to but a sound bar until I heard this one at the store. When my TV and sound bar arrived, Geek Squad set it up for me and I am amazed at the exceptional sound quality. Definatly worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl and RJ did an excellent job setting up and explaining things. They also helped me set up streaming apps.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fabulous Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected Soundbar with ease. Geek Squad installed and transferred all my data from my old computer to my new one with ease. We are happy!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thanks bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad were great and set up my soundbar for me on my cell phone it sounds awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lakeisha and Alejandro called ahead of arrival, showed up on time, were polite, respectful of my home and performed the task efficiently. They cleaned up the area. They checked all the boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar and also helped me with another problem. I couldn't access the Starz icon. HNe also updated the method for using the DVD player. I was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Hearing Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help for folks with diminished hearing, especially for use with TV's with rear facing speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG plus Bose: can't beat the combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rich, vivid, brilliant picture on my new LG 4K smart TV. Geek Squad was able to connect my Bose sound system to the TV. The result? Great picture. Vibrant sound. Thanks, guys!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Geek team as we had with the Vizio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 2nd soundbar, as we did not like the Vizio bar and asked BestBuy to exchange it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set this up easily and the sound plays really well. Better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team connect my sound bar and showed me how to use. They also mounted TV and made sure everything was working properly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Hooked up and sounds awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar Hooked up and sounds awesome. Definitve Tech makes some of the Best speakers and subwoofers on the market

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greet buy, quality is clear and watching action movies wow n o words can describe how good it sounds

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation was smooth and quick. Very professional and kind to my two large dogs and one toddler.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Install Technician I have ever seen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that set up our soundbar was fantastic. I have come across many technicians over our 77 years but this man was very efficient, respectful, courteous, professional, and made sure we knew how to operate the soundbar before leaving. He even said we could contact him if we had any problems! Now That's Customer Service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents correctly installed all of the equipment we ordered, and they also patiently explained to us how to use each component. It was a very satisfying installation.

    I would recommend this to a friend