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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 7,925 reviews
  • Rated 5 out of 5 stars

    Geek squad installed new sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jim set up our new sound bar and had to come back because sound bar had to be returned because it was not working. Then he had to come back and set up new one he was very helpful with all my questions.Hw made sure very was hooked up and working be he left

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Knew his stuff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and knowledgeable. He gave us his business phone in case of questions. We did have one of which was not his fault. He came back the next day and solved it ! Great service and great guy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed they came out on a Sunday. Easy to work with but I think they were more used to setting up appliances than a sound system. Got everything figured out in about an hour so I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techician with my TV remote fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great! Very helpful, professional, and friendly to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents mounted and installed our 55" TV and connected the sound bar (optical cable makes this easy). They were friendly, informative and efficient. They completely cleaned up after they were done- floor (pieces and dust), wiped TV down, and removed all trash and boxes. They made sure to inform us of controller use and tv operating system settings and acclimated us to the overall tv system and sound bar functions. They answered all of our questions and it was well worth paying to have them professionally mount and adjust the tv and system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar purchase &installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound bar. We're used listening to the speakers that are in tv's. The guys who came setup everything and did an awesome job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reconnect speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They reconnected the speaker system and eliminated the use of extra remotes so it would operate easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Issues resolved with surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac is great. Took short time to get sound bar, tv, and remotes in sync. Only 1 remote now. Customers need to realize not all techs are the same. Call backs are part of great service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional & friendly. Got everything set up properly & answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment! Super high quality sound. Recommend their equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be Lazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re going to mount it . Let Geek squad do it. They will make sure it is centered and level.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Assisting Sound Bar needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding. Extremely technofacile and customercentric. We would definitely choose him to assist our technological needs!,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Sonos Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely happy with the service we received Travis Marks was very competent, helpful & polite.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    go TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very very impressed with the Geek squad team that came to my house. They were very friendly and enthusiastic about their job. They wanted to teach me "a million" cool shortcuts and special features of the Samsung television that I purchased. The connection of my sound bar to the new TV was finessed and work until it sounded much better and was powered up immediately with the tv. Previously we had connected the sound bar to our old Samsung ourselves and we obviously didn't do as good a job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & Efficient sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job fast and efficient. Knowledgable and respectful Geeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No cost installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done and easier for me! It comes with my yearly membership too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new 75” Sony TV and Sonos sound bar and sub. I installed it myself so of course I had to call the Geek Squad to make it work. Very happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Expert, friendly and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only installed the DVD/CD player but answered my questions regarding the rest of my system in a clear, concise and friendly way. Great Job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my sound bar and gave me instructions on best use.

    I would recommend this to a friend
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