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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professionals at work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional in installing everything and answering all questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lakeisha and Alejandro called ahead of arrival, showed up on time, were polite, respectful of my home and performed the task efficiently. They cleaned up the area. They checked all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    go TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Team work and professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team got right to work and was relentless on getting it perfect. I'm so glad I went with the Geek Squad I never would have gotten this done on my own.. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TaDa! Ready to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I volunteered to help with the one wire that connected the back speakers was told that, if you pay for a service, you shouldn't have to help. It was a great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect install I love best buy. Jay had to work on Sonos Soundbar They treat my house like it's their own!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek Squad installed my Home Theather sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and the install my Yamaha Home Theater System very professionally. Everything works perfectly. Thank you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that came to my apartment were awesome. Very professional and they knew what they were doing. I’m extremely please with the work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed new to to surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new tv to my existing surround sound. Took time to show me how to use new smart tv and take advantage of my surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techician with my TV remote fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great! Very helpful, professional, and friendly to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my audio / video center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and his partner were an enormous help in getting my entertainment console set up. I couldn't be happier with the level of service I received. Worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and efficient service customized for our room.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sonos soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and knowledgeable, he connected my soundbar and sinct to my t.v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar and also helped me with another problem. I couldn't access the Starz icon. HNe also updated the method for using the DVD player. I was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Superb team of Geek Squad providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new Mesh network, installed new Receiver, balanced my great room speakers and did it all joyfully and with clear instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less hassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the geek squad with this install, not my first time using them. I did this because I wanted my Sony 65" 4K ultra to sound like it is supposed to. I wasn't disappointed. The geek squad was on time as usual and did the install with ease. My patience was not tested and it took the stress away. The guy knew his stuff and explained why he was doing things a certain way. He had my system calibrated and running in know time. He programed the remote settings for the best results. I did take some notes so when he was gone I wouldn't have any problems. Last but most important, he gave me his card and said if anything came up to just give him a call.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquadSoundBarConnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Sound Bar works very well with my new TV. The quality, sound, and resonance of the sound bar is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Soundbar B5 Series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great! Technicians took their time to install items and mentioned recommendations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv program and soundbar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent insyalled sound bar and did initial programming set up on the tv. Educated me and wife on streaming services

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment! Super high quality sound. Recommend their equipment.

    I would recommend this to a friend