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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GeekSquadSoundBarConnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Sound Bar works very well with my new TV. The quality, sound, and resonance of the sound bar is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech came too early; I missed him.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was at my house an hour and 15 minutes earlier than scheduled while I was out running errands. My husband was home, but I was disappointed not to be able to observe the installation, get a quick lesson on the Bose Speaker's operation and ask questions. When I finally sat down a few hours later to operate it, I encountered an issue. I called the technician on the number he left for questions, but he never returned my call.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation by the Geek Squad was great. They explained the operation and tested the performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that came to my apartment were awesome. Very professional and they knew what they were doing. I’m extremely please with the work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed new to to surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new tv to my existing surround sound. Took time to show me how to use new smart tv and take advantage of my surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv program and soundbar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent insyalled sound bar and did initial programming set up on the tv. Educated me and wife on streaming services

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing sound bar under TV. Level and hid all wiring from site.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Team work and professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team got right to work and was relentless on getting it perfect. I'm so glad I went with the Geek Squad I never would have gotten this done on my own.. Thanks Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek Squad installed my Home Theather sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and the install my Yamaha Home Theater System very professionally. Everything works perfectly. Thank you guys!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No fuss, just efficient & professional installatio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was efficient and professional, answering all questions along the way.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Superb team of Geek Squad providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new Mesh network, installed new Receiver, balanced my great room speakers and did it all joyfully and with clear instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed TV speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so fast that I couldn't learn to duplicate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my audio / video center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and his partner were an enormous help in getting my entertainment console set up. I couldn't be happier with the level of service I received. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has a great cinema theater sound and a outstanding bass

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad comes out to your house and sets up your item st no charge with being a total tech member

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku soundbar pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came out and installed my soundbar pro then explained all the function it had..excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up and mounted my TV & Sound Bar quickly and efficiently with no problems at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was done at the same time as they set up our new TV. They went through all the steps with us and explained what they were doing and answered all our questions along the way. They took their time to make sure we understood. The is was one of the best experiences we have ever had with service technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solves sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly noticed that my sound bar was not place in the right position to work right!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was polite. He knew exactly what was going on. I would recommend to someone else

    I would recommend this to a friend