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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 7,928 reviews
  • Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew had my new television and sound bar set up in no time at all. Good work and clean and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound for Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am successfully using my TV with the home system and have no echo or distorted sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home Sales Manger & Installers were phenomenal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-home sales manager & installers were phenomenal! Matt Kelly (In-home sales manager), & Chris, Connor, Cardell, & Yadi, (installers), were polite, efficient, accommodating, quick, knowledgeable, & friendly. They took pride in their work, a rare quality to find in recent times, & made sure that we, the customer, were completely satisfied & comfortable using the products, before leaving. These individuals should be recognized for their outstanding customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less hassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the geek squad with this install, not my first time using them. I did this because I wanted my Sony 65" 4K ultra to sound like it is supposed to. I wasn't disappointed. The geek squad was on time as usual and did the install with ease. My patience was not tested and it took the stress away. The guy knew his stuff and explained why he was doing things a certain way. He had my system calibrated and running in know time. He programed the remote settings for the best results. I did take some notes so when he was gone I wouldn't have any problems. Last but most important, he gave me his card and said if anything came up to just give him a call.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgeable Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Technicians were knowledgeable & explained in detail how to use my new sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team set up our system quickly. They asked questions and gave excellent advice on where to mount the system. These guy's knew what they were doing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad on time, quick set up and connection to my new OLED TV. They answered all questions and made idly simple.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vinudy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and quick in setting it up a d showed me how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. From. Sales to installation Could not have asked for anything easier and more professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome choice .. fit, sound and looks are just perfect

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional team, friendly and expert team and they are so fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new 75” Sony TV and Sonos sound bar and sub. I installed it myself so of course I had to call the Geek Squad to make it work. Very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set our soundbar up in no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Geek Squad guys who set up our soundbar. They are so good at what they do and gave us good advice on many things we have bought. They taught us how to stream and always answer every question we may have about technical stuff. They are also very polite and tell us our questions are good so we don't feel so dumb.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to hear my new Samsung tv without this sound bar. It works great and now I enjoy watching tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team connected our new soundbar to our tv and answered all of our questions about its operation and where to find trouble shooting information if needed. The members of the team were courteous and very efficient. This was our first time using the Geek Squad. We will not hesitate to do so in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Two very kind and well informed techs. Could not h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar. Very knowledgeable and took the time to explain everything to me in detail. Even helped me understand my remote on my TV better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member came in and did a great job wiring the new speakers and getting everything set up correctly for quality sound in our Movie Room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher removed my old receiver, trimmed or replaced wires, installed and setup the new in less than an hour. Very professional and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new 4k tv purchase that I intended to synch with my Bose Sound dock, which is roughly 4 years old. I had been having some difficulty in activating my sound dock with my prior tv, which had been damaged during an electrical storm that gripped my area and was concerned the system was fried. However, the Geek Squad techs were able to reboot the system and sych the sound dock with my new tv, and since then, has been working perfectly. The Geek Squad technicians were very prompt, efficient and helpful as they troubleshot the device, and through their help I was able to save hundreds due to not needing to purchase a new sound bar to replace my current one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to our home for the set up of this product was extremely kind and professional. He was patient and answered all my questions. I was very pleased with the service he provided. On time, too! GREAT service!

    I would recommend this to a friend