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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    professonal install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed a wire issue when adding my sonos bar and set up to my phone app so all my sonos speakers can be managed via my iPhone. Courteous and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best service experiences I've ever had. If the two technicians assigned to my service call for Audio system and TV set up are any indication of the employees at Geek Squad, I'd say they have a winner. They were professional and courteous as would be expected, but they also clearly explained any questions I had about the set up and use of the system so I was able to write my notes to use for reference after they departed. I feel confident that I now understand how I can fully utilize the equipment I have and enjoy it for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound emanating from the tv is robust!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voices over the background sounds in sporting events makes me feel like I’m really in the stands. It’s awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected the soundbar to my tv. I needed his service, because I needed to control the volume from the app on my phone. My remote did not support the soundbar. I would never have figured that out on my own. The $100 charge was worth every cent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to hear my new Samsung tv without this sound bar. It works great and now I enjoy watching tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has a great cinema theater sound and a outstanding bass

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They mounted my TV hooked all my devices and answe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my new TV hooked up all our devices and answered all our concerns and mad sure we understood everything before they left. great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    a great personal service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was excellent to work with. they explained all that they were doing in setting up our purchase and made sure we knew how to run it properly

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Most excellent service, on time and quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency removed my old video amplifier /receiver,!and quickly installed my new one, even though we had some problems with connecting to AT&T Uverse.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Geek Squad- sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a good job but the sound bar is still turning itself off . I guess they need to search harder for the problem and not the temporary fix.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad, worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every member of the Geek squad that I have interacted with have been very knowledgeable, professional, and pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new soundbar to my new TV and to all my other devices. They were professional, knowledgable, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vinudy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and quick in setting it up a d showed me how to do it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed TV speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so fast that I couldn't learn to duplicate

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Josh from the Geek Squad hooked up and tested the sound bar system. They made sure that I was happy with the sound.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected with HDMI to TV, sound delay issues when turned on TV. with my Logitech remote. Geek returned to connect Optical to TV, No more sound delays : )

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    INSTALLED MY TV QUICKLY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything. They showed me how to work everything. Overall great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome choice .. fit, sound and looks are just perfect

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional team, friendly and expert team and they are so fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was done at the same time as they set up our new TV. They went through all the steps with us and explained what they were doing and answered all our questions along the way. They took their time to make sure we understood. The is was one of the best experiences we have ever had with service technicians.

    I would recommend this to a friend