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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound emanating from the tv is robust!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voices over the background sounds in sporting events makes me feel like I’m really in the stands. It’s awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Friendly and Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed and setup my Bluetooth head phones for my wife and I. Was very knowledgeable and made sure we knew how to use them before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job installing my Bose surround sound theater system. Instructions on how to use my receiver to get the best possible sound my system. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by experts! I love that they called ahead to give me an ETA. All done quickly and efficiently. I will certainly use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and did an excellent job they were very professional and cleaned after themselves... came in an out they know what they are doing ...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had no idea how to set up my stereo system and the geek squad set it up beautifully and showed me how it works so what more could you ask for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colin, Caitlin (sp:?) & Doug were awesome! I would give them 10 stars if possible. They were prompt, personal, professional and thorough. They answered all my questions and put me at ease. I was really impressed with their knowledge and helpfulness.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooked my sound bar up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art from Geek Squad hooked up my sound bar which I didn't expect. Explained I would get better sound from sound bar then from the TV. He was right, of course.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad, worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every member of the Geek squad that I have interacted with have been very knowledgeable, professional, and pleasant.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time the agent came out his mission failed. The second time a different agent came out and it was fantastic. He was able to accomplish all of the things we asked for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job connecting my soundbar with my tv. Working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best service experiences I've ever had. If the two technicians assigned to my service call for Audio system and TV set up are any indication of the employees at Geek Squad, I'd say they have a winner. They were professional and courteous as would be expected, but they also clearly explained any questions I had about the set up and use of the system so I was able to write my notes to use for reference after they departed. I feel confident that I now understand how I can fully utilize the equipment I have and enjoy it for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job professionally done fast and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    professonal install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed a wire issue when adding my sonos bar and set up to my phone app so all my sonos speakers can be managed via my iPhone. Courteous and friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    New LG tv and soundbar set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 techs set up TV and sound bar. They did not explain in detail how they work with multiple remotes. Also switchi ng from LG channels to cable channels. We are not sure if we need a new remote. Help! We need a new customer service educator.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Be Lazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re going to mount it . Let Geek squad do it. They will make sure it is centered and level.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Geek Squad- sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a good job but the sound bar is still turning itself off . I guess they need to search harder for the problem and not the temporary fix.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new soundbar to my new TV and to all my other devices. They were professional, knowledgable, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Josh from the Geek Squad hooked up and tested the sound bar system. They made sure that I was happy with the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They mounted my TV hooked all my devices and answe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my new TV hooked up all our devices and answered all our concerns and mad sure we understood everything before they left. great job!!!

    I would recommend this to a friend