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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job professionally done fast and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my sound bar and surround sound speakers to my existing TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to our home for the set up of this product was extremely kind and professional. He was patient and answered all my questions. I was very pleased with the service he provided. On time, too! GREAT service!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great group of team members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents have been too notch…but still having problems with TV or sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great, and explained all the new things we bought. I would not even try to do it myself, You want less stress, call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar, letting me know what was taking place every step of the way. He even went the extra mile, cleaning the area around the TV of loose wiring (TV, cable, etc). He also explained other options that could be tried to improve the sound for me. I am 75 yrs old and hearing impaired, so this meant alot to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use geek Squad for my TV set up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek Squad for my TV set up and they never disappoint me. great service by knowledgeable people with a desire to serve and impress.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up tv and sound bar. On time and quickly installed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent's were great hooked every thing in and checked sound and features. Then took time to show how to use new system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy’s set up my sound bar to my television quickly and also help me to download it on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way I would have been able to install and connect my new home theater system myself. The Geek Squad came in and did an excellent (and quick ) job, and made it look easy. And I have not had any issues whatsoever with the system since. I don't know why anyone would choose to install a complicated system themselves, and not have the Geek Squad do it, particularly given the relatively inexpensive cost associated with the service. What I paid was well worth not having the aggravation I know I would have experienced had I chosen to tackle the installation myself . . . .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful. The addition of the sound bar has improved the enjoyment of out tv.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    New LG tv and soundbar set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 techs set up TV and sound bar. They did not explain in detail how they work with multiple remotes. Also switchi ng from LG channels to cable channels. We are not sure if we need a new remote. Help! We need a new customer service educator.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend if you are not tech savy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated my stereo setup & Geek squad did an amazing job of getting in & out quickly & respectfully of property, great service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slimline with a big sound. Awesome quality and great product for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos beam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fills the room. More than adequate for our apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Quick install and explained about the sound bar and other items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful Installation, awesome Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done professionally and the Geek Squad was great! They answered all our questions and were very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my surround sound and mounted another tv they were great. Customer service and friendly had any questions they answered all of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the install of the Sound Bar. The installers were pleasant, professional and knowledgeable.

    I would recommend this to a friend