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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound bar for medium size living room. nice for sport and music. Geek squad did nice job of insulation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    a great personal service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was excellent to work with. they explained all that they were doing in setting up our purchase and made sure we knew how to run it properly

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Most excellent service, on time and quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency removed my old video amplifier /receiver,!and quickly installed my new one, even though we had some problems with connecting to AT&T Uverse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar, letting me know what was taking place every step of the way. He even went the extra mile, cleaning the area around the TV of loose wiring (TV, cable, etc). He also explained other options that could be tried to improve the sound for me. I am 75 yrs old and hearing impaired, so this meant alot to me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    INSTALLED MY TV QUICKLY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything. They showed me how to work everything. Overall great job!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected with HDMI to TV, sound delay issues when turned on TV. with my Logitech remote. Geek returned to connect Optical to TV, No more sound delays : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service well done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time, were efficient and polite. Set up our apps and made all connections, Provided instruction on remote and general use of the TV

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connection was easy only i need to use 2 remotes. this sound bar is not compatible with my TV. Sales person evidently did not know this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my sound bar and surround sound speakers to my existing TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up tv and sound bar. On time and quickly installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv and Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not tec savvy. The thought of having to carry in all my new equipment and set it scared the dickens out of me. I didn’t have to worry because the Geek Squad did it all. They brought everything in and hooked all the old equipment placed the new equipment where I wanted it and hooked it all up. They made sure all the remotes were working even my cable remote. Then made sure I knew how to use everything. A new TV, sound bar and Blu-ray/DVD player. Everything I needed for a movie night with friends. And I only had to make the popcorn. The Geek Squad did the rest.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great group of team members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents have been too notch…but still having problems with TV or sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was on time and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech installed my apple tv in short time with no issues. He was very knowledgeable and pleasant. I would Highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos beam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fills the room. More than adequate for our apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    the set up guys where great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came set everything up great. they had trouble with the sound bar. but i was able to fix that with some help of the store sales people.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Currently is my Comcast remote, haven't used the LG remote yet. Might not need to. Geeks installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased geek squad pkg so they connected my sound bar. I super happy I did too because first I didn’t have to do anything. But more importantly I had an vizio sound bar Sony tv and xfinity cable. There were issues getting the sound bar to work with the xfinity remote. But their guys new exactly what to do. Me and hubby like own remotes so I got him another I couldn’t program it. Xfi couldn’t even help said wouldn’t work. I called geek squad and in seconds it worked. I definitely wrote code and steps down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Sonos sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician gave me a quick update on use of sound bar and discovered woofer was not connected to Wi-Fi. He reconnected the speaker and the system is now working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional setup and installation and the installer took there time explaining the setup. I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slimline with a big sound. Awesome quality and great product for the price!

    I would recommend this to a friend