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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My large screen tv was mounted and it was connected to all of my devices. It was done quickly and properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixes my surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom corrected was what wrong with my audio set up. He was extremely patient with all my questions. I had a lot of questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this service 4 times. Been great. Would do it again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the sound bar on our TV. He was quick and to the point

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad set up my surround sound and tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed new super hdmi cables and audio wires.He adjusted my receiver for the best sound and picture.He did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy way out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad agent who set up our sound bar. He was quick and efficient and showed us some ways to make the sound even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that came had some difficulty finding the issue that had occurred with our soundbar, but they reset the entire system including the television until they ultimately found that the HDMI cable had gone bad. That fixed the problem and now everything is working perfectly. I wouldn't have thought of that issue as the cables were only about 6 months old and didn't realize they can fail they quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my home theater knew exactly what they were doing and took there time to answer any questions or concern i had

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek quad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is what we expected. Very happy with sound bar

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real impressed with the guy that came out originally. I ask him to be sure & chg out cable but he did not & so after 3 or 4 days starting losing the sound from new sound bar which by the way was a replacement for one that we had bought from Best Buy less than 2 yrs ago that had same issue. After spending over 3 hours on the phone getting passed around to 7 different people trying to find someone that could or would try to help me, I finally got a man that stayed with me until we at least scheduled for someone to come out & fix the problem!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new TV but had an existing, nearly-new sound bar which I wanted to use, and the Geek Squad techs installed the sound bar including testing it, demonstrating Dolby Atmos sound through it, and hiding as well as possible the wire connections as the soundbar sits on my fireplace mantle with the TV on the wall above it. We're very pleased with the result.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad are the icing on the cake.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made a tremendous difference with our tv. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basic Audio Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad returned to our house to complete the audio set up in order to improve sound quality. We were very satisfied with this additional cable.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This was installed/connected to sonos network. This has been a welcomed change from the previous play-fi i was using before

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know what needed to be done and were fast in doing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technician was Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was excellent. He showed up on time, was friendly, very confident and was able to set up the TV and sound bar in minutes. He explained everything to me and made sure I understood exactly what was happening. A true professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good service and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set it up correctly and made me aware of it’s advantages and disadvantages.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad never lets me down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my Bose soundbar quicky and with efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat, professional and explain how to use. Patient with my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired a Geek Squad to put this together and he did fantastic job not only that went through few tips to use it without going through manual. Was impressed.

    I would recommend this to a friend