Customer Ratings & Reviews

Agents checked out all equipment for continued use, replacement & updating. Items ordered, but there are issues regarding product availability & installation schedules that need to be resolved. Initially advised all items were available & in stock, as advertised, but then told that items would not be available until October, 2020. This is unacceptable because sale notices received from 8/12 thru 8/15 indicate all items are available for purchase. Agents were courteous, professional & valued my business & time.

The Geek Squad was professional and followed COVID protocol. They did good job reconnecting my sound bar.

He set it up correctly and made me aware of it’s advantages and disadvantages.

Absolutely love it. The tech who installed was awesome!!

The technicians that came had some difficulty finding the issue that had occurred with our soundbar, but they reset the entire system including the television until they ultimately found that the HDMI cable had gone bad. That fixed the problem and now everything is working perfectly. I wouldn't have thought of that issue as the cables were only about 6 months old and didn't realize they can fail they quickly.

I would not have known how to hook up the sound bar I would have no clue and then I would be frustrated so it was better to pay them to do it and it was well worth it because I knew they would have to stay at my house and get it all done and help me learn how to use it. I don’t like having issues and problems so I would rather pay somebody that knows what they’re doing and make them stay there until I fully understand how to do it and they did that with patience and kindness

The sound bar is a big improvement to the quality of sound in our large family room without having to turn it up so high.

Works great. Crisp, clear sound. Glad I purchased this.

connected ok. took 3 appts before getting someone here. do not accept 3rd party service.

My large screen tv was mounted and it was connected to all of my devices. It was done quickly and properly

Browns games about to be off the hook! Great sound!

Love this Bose tv sound bar, amazing difference. Amazing sound

Victor and Team were awesome again with wall mounting and two sound bars installations.

THE GEEK SQUAD ARE VERY KNOWLEDGABLE IN THE BEST BUY'S PRODUCT

Sounds really good I love it and can’t complain honestly.

Geek squad was prompt, professional and knowledgeable

Our TV and surround sound were connected for a reasonable fee. One thing was neglected but they were able to reschedule relatively soon and came back to collect the problem.

This service took the frustration out of my soundbar set up. Had 2 different sound bar brands which were both giving me trouble with 2 different tv brands. Let them sit unused for a year. Finally treated myself to this service. Jason and Antoine were great - courteous, listened to my complaints, covered their shoes and checked out both situations, explained what was happening, fixed the issues, patiently gave me some advice regarding all my tv equipment and they were just a pleasure to work with and gave me peace of mind about my audio finally! Thank you Geek Squad!

Tom corrected was what wrong with my audio set up. He was extremely patient with all my questions. I had a lot of questions.

The Geek Squad-Jarod and Ernest installed the sound bar. The week before they had installed my new 75 inch TV and mounted it on the wall. Awesome!!! When my old sound bar would not work with just one control, they suggested a new sound bar which would make one control handle everything. I ordered the new sound bar and they came to install it and everything works with one click now. They are the best and work very hard to make the customer happy. I will be buying more products at Best Buy only if I can have these two gentlemen install them.