Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 7,925 reviews
  • Rated 5 out of 5 stars

    When your technology challenged call the Geeks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 4 remotes with my last tv and home theater. My wife had enough of my shenanigans with remotes. She demanded the Geeks set up our audio and get everything into one comprehensive remote. This is something I have been unable to do for over a decade! I can do many things but mastering remotes is not in my wheelhouse! Thanks to the Geek Squad there is a balance in the force once again and my house is peaceful! Until the next time I forget to do something! Bottom line, the wife was right why mess with it when I can have the geeks do it for me! lol Thanks Geek Squad!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my home theater knew exactly what they were doing and took there time to answer any questions or concern i had

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quality work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help me decide in the store by testing. Setup was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the soundbar and woofer with my new tv. It was worth the cost to have the geek squad connect everything correctly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked till they got the problem solved! Great experience, very professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy way out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad agent who set up our sound bar. He was quick and efficient and showed us some ways to make the sound even better.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on this soundbar . Quick installation !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basic Audio Cable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad returned to our house to complete the audio set up in order to improve sound quality. We were very satisfied with this additional cable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is good!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar overall. Easy set up. I will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to set this up did a fantastic job. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup of my soundbar!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup! Guys were friendly and showed me how to access the sonos menu and provided excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad was quick and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and friendly. Great job, looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly Recommended!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV to the wall in exactly the spot I asked them too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris was the absolute best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris came in and was able to transfer data from our old Mac to the new unit and he also cleaned out many files that were stealing memory. He also linked our new printer to the computer. He was extremely understanding and patient. He exuded a real joy about his job. You are fortunate to have him on your team. He was sent to us via Mike Werner, the manager of the Lufkin, Texas store who is a brilliant, personable man. We are blessed to have this Best Buy in our new home town having moved from San Diego.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was very helpfull in many ways and service was great, his name was Garlan, can’t say enough good things about him he was great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar sounds great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the Nakamura 7.2.4 Soundbar system and let me tell you they connected it with no problem and the sound was great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired a Geek Squad to put this together and he did fantastic job not only that went through few tips to use it without going through manual. Was impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad...great team and great work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad took care of everything! Hooked new t.v. to blue ray and sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and son took 3 days trying to get our Bose soundbar connected to our Epson projector. The Geek Squad took 20 minutes and it was connected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to get sound bar connected in minutes, when I couldn't.

    I would recommend this to a friend
Sponsored