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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same person that came and hung my TV did the sound bar to. They did a very professional job and the sound car and sub sounded great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not praise the Geek installers enough for the work they did at my home. They took apart my old system pieces and put in new ones that made the system much more efficient and able to handle up-to-date technology. They were so friendly and explained what they were doing during the installation, and always asked for my preferences. They were on time for their appointment and cleaned up all the packaging before they left. Best of all they were able to remove miles of wiring that was no longer necessary. They were fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wonderful service and Wonderful Gentleman who was

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service and Wonderful Gentleman who was Knowledgeable and Extremely Professional !!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came out last were professional and very proficient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and I got it free for buying something. I don't remember what I bought but free is free I'm not complaining.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Total Tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full sound in a wireless system with easy setup wow

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did all the nesters things to get sound bar connected to the tv. Thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up everything and demonstrated use. I have had no problems. He was very competent and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed our TV & Sound Bar. It was complicated because husband uses earphones. The guys hooked things up fine. After a few days we noticed that the sound didn't sync with the lip movement of whomever was speaking, so we called Geek Squad to see if there was something we could do to fix it. They set up an appointment for in-home fix which took place a couple of days later. They knew exactly how to fix it. THANK YOU GEEK SQUAD!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy great sound for what I needed it make a difference on movie night

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound. Easy wall mount option. Sub woofer has significant output. Feels like a small movie theatre...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was friendly and helpful, did a good job of installing all the speakers, concealing the wires, and optimizing the sound for my room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation of Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to easily connect the sound bat. We are really enjoying watching movies with the enhanced sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know their stuff! They were able to troubleshoot stuff that I had no clue where to even start!! Neat and clean installation, too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great job installing sound bar and subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the install! Professional and friendly installers. Answered all my questions. Quick and easy install.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    saved us money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They trouble shot our sound bar and all we needed was a new cable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was very courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was confident the Geek Squad member could install my new device. He was very nice and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to install a sound bar on our new large screen TV. The setup was quick and professional. Great sound bar!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my issue was very complicated due to a tight equipment closet and a variety of equipment in use but the geek found a workable solution

    I would recommend this to a friend